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Surface updates

gman713

Member
I recently purchased a new Surface Pro and kept updating all of the latest patches etc. Now when I go back to Update, all I get is a spinning circle and nothing comes up. I was at least expecting some messaging stating there are no new updates, but all I get is a spinning circle. Any ideas why nothing is coming up?
 

GreyFox7

Super Moderator
Staff member
Unofficially, I saw something about a recent patch causing this but its not been identified.
 

GreyFox7

Super Moderator
Staff member
I went looking for it but could only find a reference to an issue on Win7, I may have assumed it was more widespread. Regardless as the offending patch remains unidentified it couldn't be removed.

Try running the Windows Update Troubleshooter.
 

kundas1

Well-Known Member
there is an MS tool that has been posted on here but I cant remember what it was called but it scanned and cleared any errors and fixed that... going to try to locate it...
 
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gman713

Member
Okay, cool! Thanks for your quick responses. I'll try later tonight. I read a few folks had the same problem on the MS Community forums. One method stated doing a clean boot if the troubleshooter doesn't work. The only thing I installed last was MS Office 2013, but I was able to install two rounds of updates prior to this last issue. I think the last update contained a bunch of .net 4 patches.
 
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gman713

Member
I used the Windows update using the tool and the tool actually corrected an error but when I ran the System Update from the Charm bar, all I got was a spinning circle and a blank page. So I did another system update check from the desktop control panel and it found an update and installed it fine (for windows only, not the Surface Pro). I rebooted and rechecked from the control panel and it finally stopped checking and stated I was up-to-date. I'm not sure why the desktop update worked fine but not the from the Charm bar location.
 
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kundas1

Well-Known Member
ok that happened to me too which is why when I used the tool it fixed it, I think after you fix it with the tool you have to reboot and THEN retry the update via the charms
 
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