Surface won't start up

Discussion in 'Microsoft Surface Pro' started by mickeybroon, Oct 21, 2014.

  1. mickeybroon

    mickeybroon New Member

    Joined:
    Jun 23, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Australia
    My Device:
    SPro2
    My mate just bought a suface pro and is having trouble getting it to boot up.
    When he turns it on it says "Preparing Automatic Repair", then goes to a blue screen and then repeats the process.
    What's going on here and what does he need to do to rectify this?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,334
    Likes Received:
    1,279
    Trophy Points:
    113
    Blue Screen ... did you mean a Blue Screen Error or just a solid blue screen?
    A Blue Screen Error is usually a driver or hardware problem.
    If you have keyboard attached can you get to safe mode by pressing F8?
    If you can get to Safe mode with networking, check for updated drivers via windows update.
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,334
    Likes Received:
    1,279
    Trophy Points:
    113
    Also see Microsoft Article on Restore, Refresh, or Reset.
    Includes links to downloading a Recovery Image for your Surface and creating a Recovery USB Drive if necessary.
     

Share This Page

Search tags for this page
microsoft surface pro 4 start up
,
microsoft surface pro 4 wont start up
,

my surface pro 2 wont boot up

,
my surface pro 4 wont start up
,
surface pro 4 wont start
,

surface pro 4 wont start up

,
surface wont start
,
windows surface wont start up