Surfacegate

Discussion in 'Microsoft Surface Pro 4' started by GreyFox7, Jan 22, 2016.

  1. jnjroach

    jnjroach Administrator Staff Member

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    None of my Surfaces have had issues outside of some software/driver issues. I've owned:

    3x Surface RT
    3x Surface 2
    3x Surface Pro 2
    3x Surface Pro 3
    1x S3
    1x Surface Pro 4

    The driver issues with SkyLake are frustrating, but they have been in market 3 months and for the SP4 nearly all issues have been fixed, The SB issues are more troublesome due to trying to implement Dual GPUs again.
     
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  2. jnjroach

    jnjroach Administrator Staff Member

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    I don't know anything that can be any more official than this? Josh and Greg are leading the Support Engineering Team for Surface, they own all of the Firmware and Driver Updates for all in Market Devices. http://answers.microsoft.com/en-us/...-to-our-customers-from-the-microsoft-surface/

    upload_2016-1-23_9-24-3.png
     
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  3. jrioux

    jrioux Active Member

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    ...and they're generally the coolest looking things on the block!
     
  4. Athol Hill

    Athol Hill Member

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    I put in a complaint with Microsoft on the 11 December via the official complaint channels with a reference number. I have yet to have Microsoft even acknowledge it, let alone respond to it.

    I don't think there is any reason to bring up Apple in this thread. This should never be about how Apple responds to complaints or how reliable or unreliable they are or we set the expectations wrong. Even if your opinions are that Apple had poor gear and poor customer service, there would be no excuse for the way things have been handled by Microsoft.

    From my perspective, someone at MS messed up, MS needs to fix it, and someone should be fired. They have collective cost customers millions in lost time, reinstalls, travelling back to stores to replace goods etc, so I can't fathom how someone in management was unaware of the issue (if they weren't aware, they should be fired for not being in touch with whats happening).
     
  5. jrioux

    jrioux Active Member

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    The ONLY reason why Apple is discussed in this thread is that the OP quoted Thurrott, who re-wrote history by saying that "Jobs did the right thing" when responding to Antennagate and then admonished Microsoft's response to Surfacegate in comparison.

    The OP brought up the comparison to Apple, so its been repeated by other posters.
     
  6. InspectHerGadget

    InspectHerGadget Active Member

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    They are but I had quite a few people ask if my SP3 was made by Apple.

    Microsoft is getting there.
     
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  7. DavidZ

    DavidZ Active Member

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    Did they want to inspect ur gadget?:)
     
  8. jrioux

    jrioux Active Member

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    New
    InspectHerGadget? Hummm...

     
  9. Hingle McKringleberry

    Hingle McKringleberry Member

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    The SP3 had a horrific failure rate for us. It was around 10% early on - which is extremely high. I have a 114 in my environment currently. I have two SP4's that I'm certifying in which one had to be RMA'd already due to a battery that would quit charging (even after the driver update). HP is another vendor that supplies most of our equipment and if they had anywhere near this kind of failure rate I would be dumping them.
    I'm giving Microsoft the benefit of the doubt because they have shown continual effort to improve firmware and drivers and they have delivered fantastic customer service. However, I can only be led so far before I cut my losses with Microsoft devices.
     
  10. jnjroach

    jnjroach Administrator Staff Member

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    We have over 100 SP3 deployed and have had 4 RMA'd 2 of which were caused by users dropping them. We currently have 5 SBs and 5 SP4s deployed and outside the driver issues all are working.
     
  11. Gerke

    Gerke Member

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    Paul Thurrot is bashing MSFT, he acts like an infant because he isn't receiving his presents anymore.

    I like to read honest reviews and articles, so ditch Thurrot
     
  12. bluegrass

    bluegrass Well-Known Member

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    Could it be that Microsoft does and is capable of doing a lot more (albeit, sometimes more difficult) than Apple does.
     
    Last edited: Jan 25, 2016

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