Syncing Problems Pro 3 i7 256

Discussion in 'Microsoft Surface Pro 3' started by toraji, Aug 12, 2014.

  1. toraji

    toraji New Member

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    Last Friday I received my pro 3 i7 and I am very happy with it because it is just an awesome machine and a big step up from the rt, surface 2, pro and pro 2 I own(ed). I am happy that I could work on all these machines but for the first time I come across a problem I just can't solve and also Microsoft phone support not (after two hours). They asked me to go to the store to swap the machine so I did that Wednesday.

    What's the problem? Let me explain.

    It syncs but partially. It syncs my contact's, my avatar (picture on my account), it syncs my apps, it sync's my OneDrive and it syncs to my other devices (in internet explorer I can see my pro 3 on other devices when I go to desktop mode and click on a empty tab next to my homepage) So, conclusion syncing does happen but not on my pro 3 correctly.

    I don't see my previous searches, I don't see my desktop background, I don't see my screensaver and I don't see my other devices.
    This is what I tried:
    - Checked my sync setting one OneDrive (all on)
    - Refreshed my pro 3 several times
    - Reinstall the OS several times
    - Switched to a local account and activated my Microsoft account again
    - Went to the Microsoft store and swapped my device ( I know its not a hardware failure but trying was my last option)
    - Refreshed my surface 2 and Re-Installed my account on my surface 2 and there it works like a charm (everything syncs)
    - Logged on with a different account on my pro3 and that syncs
    - chatted with OneDrive support and this guy, logged in remotely did a few things I already did, could not figure it out after half an hour and then told me that he called with a few colleagues that this was a know issue (I will put the chat below for those of you who want to read it) and that I should wait for a "fix" in coming updates.

    I am almost sure it has something to do with my OneDrive account not being able to sync correctly with the pro 3 for some reason but I can't find anyone on line having the same problems so I am hoping there is a very smart mind in these forums that knows a solution because this is very frustrating.

    Please let me know if anybody else has the same issue

    thanks.......
    t

    Chat OneDrive "tech":

    3:58 PM Connecting...
    3:58 PM Connected. A support representative will be with you shortly.
    3:58 PM Support session established with Merton.
    3:58 PM Merton restarting application as Windows system service
    3:58 PM Connecting...
    3:58 PM Connected. A support representative will be with you shortly.
    3:58 PM Application running as Windows system service
    3:58 PM Support session established with Merton.
    3:58 PM You have granted Merton permission to control your desktop. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
    3:58 PM Remote Control started by Merton.

    4:11 PM Ron: still here?
    4:17 PM Merton: yes I'm still here
    4:17 PM Merton: I'm verifying this error Ron from our specialists
    4:17 PM Merton: are you still there?
    4:17 PM Ron: okidoki
    4:17 PM Merton: alright upon checking Ron, this is actually a known error
    4:18 PM Ron: but did you see that under pc's my pro 3 is not listed?
    4:18 PM Merton: however our developers are still working on a fix for it
    4:18 PM Merton: regarding that
    4:18 PM Merton: the devices that will show under that list would be those machines that has windows 8 and 7
    4:18 PM Ron: i did run the troubleshooter yesterday and it did come up with an error that i checked online but all old answers
    4:19 PM Merton: regarding the list, it will only show devices that allows file fetching which is not applicable for windows 8.1
    4:19 PM Merton: that is why this device is not showing there
    4:20 PM Merton: regarding the error, for now we can only wait for the fix
    4:20 PM Merton: anyway, you'll be receiving updates once the issue has been resolved
    4:20 PM Merton: it will be part of your windows update since OneDrive is part of your operating system
    4:21 PM Merton: I do apologize for the inconvenience Ron
    4:21 PM Ron: No
    4:21 PM Ron: my other account syncs perfectly
    4:22 PM Ron: and when i install my account on my surface 2 or pro 2 it works flawless
    4:23 PM Merton: I understand and most probably it is with the compatibility with the device
    4:23 PM Merton: your OneDrive account is working fine since it is working with the other devices
    4:23 PM Ron: so all surface pro 3 users have this problem???
    4:23 PM Merton: some are working but some are not
    4:24 PM Merton: that is why again we are still working on a fix for this issue
    4:24 PM Merton: I'm sorry but we do not have much information yet regarding this one
    4:24 PM Ron: i exchanged my device yesterday
    4:24 PM Ron: i got a new one
    4:24 PM Ron: same problem
    4:25 PM Ron: and why is my other account syncing fine?????
    4:25 PM Merton: again I do not have the explanation why this is happening for now
    4:25 PM Ron: it does not make sense to me
    4:25 PM Merton: but again once we get the issue resolved we will be sending updates
    4:25 PM Ron: this sucks
    4:26 PM Merton: I'm really sorry about this Ron
    4:26 PM Merton: anyway an update will be sent to you once we get it fixed
    4:26 PM Ron: any idea when??
    4:26 PM Merton: sorry we do not have any information yet
    4:27 PM Merton: for now the only thing we can do is wait for the fix
    4:27 PM Ron: i have not seen other complains about this online yet
    4:27 PM Ron: is it only with the i7??
    4:27 PM Merton: yes since this is an emerging issue Ron
    4:28 PM Ron: only i7?
    4:28 PM Merton: I'm not really sure if it is with the processor
    4:28 PM Merton: we do not have anything solid yet
    4:28 PM Ron: ok
    4:28 PM Ron: will wait then
    4:29 PM Ron: thanks anyway
    4:29 PM Merton: again I really do apologize for the inconvenience
    4:29 PM Merton: thank you for visiting Microsoft Online Services. May you have a wonderful day!
    4:29 PM Ron: tnx
    4:29 PM Ron: you too
    4:29 PM Merton: I'll be disconnecting from your computer now

    4:29 PM Ron has revoked all permissions.
    4:29 PM Remote Control by Merton stopped.
     
  2. bluegrass

    bluegrass Well-Known Member

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    Doesn't sound too crippling. I wouldn't worry too much about it. If they know about it and are working on it, I would just have some fun and use your new SP3 as it is.

    I retuned my SP3 i5 in and purchased an i7. To be honest, I could of cared less about all of the syncing stuff like browsing history or backgrounds, etc. Just so I still had access to my Onedrive and Dropbox data.
     
  3. toraji

    toraji New Member

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    Well, I agree it is not crippling, but..... Its not how it should be, the fact that I cannot find others with the same problem and the fact that my outlook account syncs perfectly makes me wonder if this is actually an account issue.....
    Not saying one bad word about the pro 3 btw, this machine is awesome!!!!

    The syncing between devices is awesome, I can do research at home and find the places I visit online on my work PC and all my devices have the same "feel" to them so I do miss it ;-)
     
  4. efinimazda

    efinimazda Member

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    Strange, I also had a syncing issue on my i7 Pro 3 which I got 8/8/14... All the progress on the app store games is not recognized. I had a SP1 and when I got a replacement SP1 all my apps maintained the progress I had made. Furthermore, I cannot re-install the FIFA 14 game, one of my favorites. I have chatted with MS but I decided not to exchange my device over something just yet.
     
  5. toraji

    toraji New Member

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    Hi,

    Thanks for sharing, clearly there is something with the syncing progress. I checked FIFA 2014 and it installed fine on my pro3. I had it before but almost never played it and that's why did nit install it on my new machine so that worked for me..... strange how these things can do different things with different results...

    Hope they find a solution soon because I do start to miss the syncing over all my devices
     

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