totally ripped off

Discussion in 'Microsoft Surface Pro 3' started by absresin, Aug 27, 2015.

  1. absresin

    absresin Member

    Joined:
    Nov 3, 2014
    Messages:
    80
    Likes Received:
    1
    Trophy Points:
    8
    Location:
    Illinois
    My Device:
    SPro3
    Tale of woe. My SP3 17 256 died. Tech could not reset/refresh. Said a partition was missing so he gave me a number and I sent it in. Came back with no repair and a cracked screen!! Screen was NOT cracked when I sent it!! Also I forgot to remove my Micro card and it is missing too. $1500 down the drain plus add ons that I have no use for now. Kinda sad day here. Thanks for listening and your help on all the other problems you've helped me with.
     
  2. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    do you have a copy of your original serial number, maybe the tech you went to does. I would check it against the SP3 you got back. Also call customer care and or where ever you sent it and see what they have to say. Totally BS to have to go through that but I am sure you can get it resolved. Wish you luck.
     
  3. absresin

    absresin Member

    Joined:
    Nov 3, 2014
    Messages:
    80
    Likes Received:
    1
    Trophy Points:
    8
    Location:
    Illinois
    My Device:
    SPro3
    Thanks the unit serial number on the one that came back is the same as the one I sent in.
     
  4. hughlle

    hughlle Super Moderator Staff Member

    Joined:
    Jul 7, 2014
    Messages:
    2,691
    Likes Received:
    422
    Trophy Points:
    83
    Get on the phone so Microsoft and plead your case. This has happened to a number of users on this forum and I believe that there were some stories of success.

    And yes, send in the unit with any accessories, or even the retail box, and you will not get it back. This is a common practice.
     
  5. absresin

    absresin Member

    Joined:
    Nov 3, 2014
    Messages:
    80
    Likes Received:
    1
    Trophy Points:
    8
    Location:
    Illinois
    My Device:
    SPro3
    I did call and mgr. took all my info. We'll see what happens.
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,331
    Likes Received:
    1,279
    Trophy Points:
    113
    This is one of the few useful uses of Twitter.
     
    Kris likes this.
  7. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    The sewer of the Internet but handy now and then. ;)
     
    Kris likes this.
  8. Johnny365

    Johnny365 Member

    Joined:
    Apr 21, 2015
    Messages:
    295
    Likes Received:
    24
    Trophy Points:
    18
    When did you buy the Surface i7? No warranty? If you have a Microsoft Store close by, most electrical faults (no cracked screens or abuse) should have warranted a replacement at that moment without sending it off.
     
  9. kundas1

    kundas1 Super Moderator Staff Member

    Joined:
    Dec 4, 2013
    Messages:
    1,652
    Likes Received:
    298
    Trophy Points:
    83
    My Device:
    SPro3
    that's why when I send in any and all tech like tablets! TAKE BEFORE PICS of screen and serial numbers for proof! I know this is a little late of advice, but this can help others who need to send in their device for repairs! even cell phones!
     
    Kris likes this.
  10. Kris

    Kris Active Member

    Joined:
    Aug 21, 2014
    Messages:
    644
    Likes Received:
    81
    Trophy Points:
    28
    My Device:
    SPro3
    Twitter is a GREAT idea, if you go there it will make sure you get taken care. Just take a shower afterwards, gets rid of that dirty Twitter feeling.
    Used this tactic on BestBuy when they were trying to screw me over. Got my issue taken care of the very next day.
     
    leeshor likes this.
  11. kayzee

    kayzee Well-Known Member

    Joined:
    May 31, 2013
    Messages:
    2,082
    Likes Received:
    228
    Trophy Points:
    63
    Location:
    Essex, UK
    My Device:
    SPro
    Don't know why there's such hate for Twitter :) excellent way of getting issues resolved along with other things. Also the medium for how I won a Surface!
     
  12. Compusmurf

    Compusmurf Active Member

    Joined:
    May 8, 2014
    Messages:
    488
    Likes Received:
    133
    Trophy Points:
    43
    Location:
    Odessa, FL
    My Device:
    SPro4
    I'm on twitter daily, also reddit, fb, etc.
     

Share This Page