Tale of woe. My SP3 17 256 died. Tech could not reset/refresh. Said a partition was missing so he gave me a number and I sent it in. Came back with no repair and a cracked screen!! Screen was NOT cracked when I sent it!! Also I forgot to remove my Micro card and it is missing too. $1500 down the drain plus add ons that I have no use for now. Kinda sad day here. Thanks for listening and your help on all the other problems you've helped me with.