Touch elements stop responding

Discussion in 'Microsoft Surface Pro 3' started by wynand32, Jul 14, 2014.

  1. wynand32

    wynand32 Active Member

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    Has anyone else run into an issue with touch elements (e.g., app listings following a search in the Store) not responding to touch? I am, I think since the July firmware updates (but I can't be certain about that). For example, right now I can't click on the apps in the Store showing up from a search, even though touch is working elsewhere in the system.

    I think this is a software issue and not hardware, because I can't click on those elements even with the touchpad. Whatever it is, the only resolution is to reboot.
     
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  2. cdf3

    cdf3 Active Member

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    I've experienced the touch screen not respond twice within the 30 days I've owned it. For me, it has happened after booting up the device. I'm unable to swipe up to get to the lock screen. I have to use the trackpad on my Type Cover to get to the option to reboot my device. After a reboot, it starts working again. I'm wondering if it's a software bug of some sort, because I've had the same thing happen to me on my Surface Pro 2.
     
  3. DanL

    DanL Member

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    I had this happen 2 or 3 times during the first week the SP3 came out. As cdf3 described it was at start up and after a quick reboot everything was fine. I haven't seen any repeats since that first week.
     
  4. Seneleron

    Seneleron Active Member

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    Now that you mention it, I think I've had it happen about 2-3 times in the last month [wow, it's been a month already??]

    I haven't had any issues since the first July firmware update [8th?]. I blamed this one (along with several other minor issues) on my type cover.
     
  5. wynand32

    wynand32 Active Member

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    Just to clarify, my issues hasn't been the touch screen not working, it's been some touch elements not responding. I haven't yet run into an instance where the touch screen has stopped working completely.
     
  6. wynand32

    wynand32 Active Member

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    Actually, I just had the same thing happen to me on my desktop. I opened the Store, and none of the app links work--I click on them, and they don't do anything, which is the same as I've experienced on my SP3. So, I now think this is a software issue with the Store, and not an issue with the SP3 at all.
     
  7. annabanana

    annabanana Active Member

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    I've had this happen in the store too sporadically. At first I thought it was my imagination because it doesn't happen all the time. Good to know it's not just me.
     
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