Touch not working on upper left side of screen

Discussion in 'Microsoft Surface Pro 3' started by Kris, Sep 6, 2014.

  1. Kris

    Kris Active Member

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    The upper left portion on my screen barely works when using pen and sometimes not at all when trying to using my finger. On the desktop if I try and drag an icon, with my finger, from the right side to the Recycle Bin, it seems to hit an invisible barrier. The pen is able to do it 99.9% no issue. I tried calibrating it but no help. Is there anything else I could try? I really don't want to return another SP3 to best buy, this would be my third one and I am just about to give up on owning one. I love this device but between getting defective units and all the bugs I don't know if its worth it. I have heard people talking about the SP4 coming out December...
     
  2. ctitanic

    ctitanic Well-Known Member

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    Did you reset the calibration before calibrating?
     
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  3. Liam2349

    Liam2349 Active Member

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    Try to reset the calibration, then see if it works.

    Try scanning for viruses if it's still faulty.

    If that doesn't help, refresh Windows.

    If it's still not good, you will probably need to return it.
     
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  4. Kris

    Kris Active Member

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    I reset calibration before I calibrated it, also reset it after . Scanned for virus and malware, used avast and spybot
     
  5. ctitanic

    ctitanic Well-Known Member

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    Never have heard of a virus producing this effect.
     
  6. Liam2349

    Liam2349 Active Member

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    Then I recommend a refresh. This keeps your files and metro software, but you will have to redo some settings and reinstall desktop software. It only takes about 10 to 15 minutes to refresh, but took me 90 minutes total to get my SP3 back to how it was, minus the issues I refreshed for of course.
     
  7. Kris

    Kris Active Member

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    I refreshed and it didn't occurred again till I starting using the SP3 heavily. Rebooting seems to take care of the issue. Further testing I found the more I use it the more the touch interface started messing up. So everything works fine as long as I reboot occasionally. Very odd issue...
     
  8. malberttoo

    malberttoo Super Moderator Staff Member

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    If you refreshed it, and you're still having the problem, then is sounds like it can only be a hardware problem.
     
  9. mohcho

    mohcho Active Member

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