Touch screen stopped working after latest windows update

Discussion in 'Microsoft Surface Book' started by rainyman1984, Jan 28, 2018.

  1. JaapB

    JaapB New Member

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    Hmm I was afraid it would be like that, very annoying, very Microsoft. Replacing it with the same without finding the problem would not be wise indeed. Maybe we have to get used to the Apple stuff after all :-( Thanks for your reply anyways.
     
  2. rainyman1984

    rainyman1984 New Member

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    Did you get the released updates of Aug 21 for your Surfacebook? Any avails? The touchscreen and pen are still not working on my SB.
     
    Last edited: Sep 22, 2018
  3. rainyman1984

    rainyman1984 New Member

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    Hi everyone, so I encounter a new problem on my surface book! As I explained before, the touch screen on my device stopped responding after updating my device in January 2018, and I haven't find a solution yet.

    I've been keep telling everybody the whole time that it must be a bad firmware update problem, and guess what, I received a new update for Surface_Touch firmware update and the device fails updating to the new firmware.

    After installing the driver, the device gets restarted but it cannot install the update and it restarts three times and goes back to windows with no success, means that the driver cannot be updated on the chip. Is anyone having the same problem? Could anybody help me find a solution for this? I think if I can install this firmware correctly the touch screen would get back to work.

    BTW I see this on my device driver window:
     

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