Touchscreen stopped working

Discussion in 'Microsoft Surface 2' started by atdvies, Apr 2, 2017.

  1. atdvies

    atdvies New Member

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    My Device:
    S2
    all of a sudden my touchscreen stopped working. It was working just fine, left it on the table for a few days and then it didn't work anymore.

    done a lot of research online and tried soft-resets, rolling back the touch firmware etc.
    What I've found is that apparently a firmware update failed to complete in october 2015. Why is that suddenly bothering me now?

    as I am currently travelling I'm not particularly happy trying a factory reset and losing all my data.

    anybody have any suggestions on how to solve this?

    thanks


    screenshots of the firware situation:

    upload_2017-4-2_7-50-54.png

    upload_2017-4-2_7-51-8.png

    upload_2017-4-2_7-51-26.png

    upload_2017-4-2_7-51-35.png

    upload_2017-4-2_7-51-46.png
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Try uninstalling the Firmware and reboot ....
     
  3. atdvies

    atdvies New Member

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    My Device:
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    been a while as I've been trying to fix this and have let the battery bleed out as well as I've read somewhere as a possible solution.
    It did try to solve a detected problem with the touch firmware after the first startup, but it gave a message that it couldn't be fixed.

    today I've uninstalled the touch firmware, the touch HID device firmware and a bunch of unused HID user interface devices firmware.
    all to no effect unfortunately

    I'm giving up now as I'm travelling for a long time. When I get back home I'll save my files and try a factory reset. Allthough I wish I wouldn't have to go through that time consuming process.

    It looks like there are more and more people with the same problem, so I hope in the meantime Microsoft will come up with a fix or a diagonistic tool at the least.

    Once I get back home I'll update this post on my progress and findings.
     
  4. Fant

    Fant New Member

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    I've seen the same thing happen to mine .. just was sitting there plugged in for a few weeks and now touch no longer works although it registers a sound/vibration when I hit the home atea
     

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