Trying to refresh

Discussion in 'Microsoft Surface Pro 3' started by cvc988, Jul 26, 2014.

  1. cvc988

    cvc988 Member

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    Trying to refresh to help with battery issues, but I'm getting "could not find recovery environment". What is this about? I didn't do anything out of the ordinary setting this thing up.
     
  2. cvc988

    cvc988 Member

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    And I checked and I do currently have a 5.08gb recovery partition that is healthy.
     
  3. cvc988

    cvc988 Member

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    If I try and create a recovery drive, it says some files are missing and to install my original media. How am I supposed to do that when it comes with none?
     
  4. cvc988

    cvc988 Member

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  5. cvc988

    cvc988 Member

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  6. cvc988

    cvc988 Member

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    The plot thickens.... My recovery partition is 100% free, so that makes sense that Windows can't find it. In Computer Management -> Storage though, I can't do anything with that partition (drive letter, delete, format, etc.) - the only option is help. What am I missing here? Why is it blank? How can I get data onto it?
     
  7. jnjroach

    jnjroach Administrator Staff Member

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    Did you purchase Online or at the Store? At this point I would exchange it.....
     
  8. cvc988

    cvc988 Member

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    Best buy. Microsoft is sending an advanced replacement. Definitely something funky going on
     

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