Type Cover not working

Discussion in 'Microsoft Surface Pro 4' started by davea66, Jul 20, 2017.

  1. Milanyo

    Milanyo New Member

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    Hello everyone! I am using a Surface Pro 2017. To address this problem, the Microsoft contact center worked with me to reset the computer. It worked after that. When I detached the cover again to use the unit on tablet mode, and I re-attached the cover after, it will not work again. I re-started, still not working. I shut down, and re-started it worked.

    The agent suggested that I return the unit. Unfortunately, I am out of the USA now. I am now afraid to remove the cover. This defeats the purpose of buying a Surface Pro. If this is a software issue, will returning the unit solve this?

    Any one out there with the same issue?
     
  2. davea66

    davea66 New Member

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    My Device:
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    My typecover, on SP4, had this intermittent type problem.
    Microsoft got me to send it back for replacement, and the replacement works fine.
    So, in the end, faulty TypeCover. No problems since!
     
  3. martyboy

    martyboy New Member

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    Hi , I received a new typecover ( the one with backlit keys ) to replace an older model . When I tried to use it a number of keys did not function so I tried to return for a replacement but the retailer only had fingerprint scan keyboards in stock so i got a refund. I purchased another typecover from a different retailer and this one also has keys that do not function , namely the z,x,c and v . My older typecover still functions . Is this just really bad luck or is there an underlying problem with the newer typecovers. I have been unable as yet to return the latest cover as I have been away from home . Has anyone else had these sort of issues.
     

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