Type Cover - skin isn't too tough

Discussion in 'Microsoft Surface Pro 3' started by PCAnyWhere, Jan 20, 2015.

  1. PCAnyWhere

    PCAnyWhere Member

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    Hey all, I have only owned my SP3 with Type Cover since November. While I do blame this squarely on the way I was using it, my type cover cover in the corner has ripped through. Just a warning that it isn't as tough as some (including me) might think.

    I was on an airplane and with the small tables my aisle side arm was hanging out I was leaning my wrist/palm on the corner of the type cover and after about 2hrs I notice now (the next morning) that it has torn the cover by 2mm.

    Ok so not a bad thing as I can now think about the next color type cover that I want to have. I have the dark blue one.
     
  2. hughlle

    hughlle Super Moderator Staff Member

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    You're going to spend another 100 just because of a 2mm tear?

    I have just looked at my typecover, and noticed the exact same thing on the right hand corner. A small 2mm tear on the top, where the internals are trying to press through. I can live with it.
     
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  3. PCAnyWhere

    PCAnyWhere Member

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    I doubt that I would get one to replace it immediately; but something 'fresh' would be a new color cover should it bother my OCD enough. I did discover the thread/poll on colors.

    I bet my habits with respect to the corner won't change so I would continue to rip through new ones.
     
  4. hughlle

    hughlle Super Moderator Staff Member

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    Live chats not open, but I plan to ask them about this when i can. I've had mine since november, and the typecover has been used very lightly, hardly at all really. any serious typing i do with a full size keyboard, so i don't really consider this as acceptable wear and tear.
     
  5. hughlle

    hughlle Super Moderator Staff Member

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    A rep has just offered me a replacement. So if your OCD kicks in, get on to them about it. Especially as the type cover appears to carry a very short warranty period.

    edit: i stand corrected, i've just been told they'll do it free of charge until december 3rd
     
  6. PCAnyWhere

    PCAnyWhere Member

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    December?

    interesting. did you just go to live chats for that?
     
  7. hughlle

    hughlle Super Moderator Staff Member

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    December?

    interesting. did you just go to live chats for that?[/QUOTE]

    Yeah, it surprised me as well. MS website states that warranty for the type cover expires in march this year, but think that i was falling victim to america and its darn backwards date system :p

    I just went on live chat. And just like with my pen issue, there was no debate or request for proof, just s straight up we'll replace FOC until december 3rd. The rep was most helpful, shame i didn't have time to sort out my extended warranty issue with him.

    Edit: Yup, it's a bizarre time frame, but MS tell me my cover has hardware warranty support until 3/12/15 (which means a 15/16 month warranty, bought the thing on the 28th august), although technical support for the type cover expires in march this year.
     
    Last edited: Jan 20, 2015

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