Solved Type cover stopped working

Discussion in 'Windows 10 on Surface Pro 3' started by cemian, Dec 2, 2015.

  1. cemian

    cemian Member

    Joined:
    Sep 6, 2014
    Messages:
    131
    Likes Received:
    6
    Trophy Points:
    18
    hey everyone
    My type cover just suddenly stopped working.... Usually I disconnect and reconnect and it is fine with occasional reboot necessary but nothing works this time.... Pins look ok and not aware of any new updates.... Any ideas??
    Thanks
     
  2. kundas1

    kundas1 Super Moderator Staff Member

    Joined:
    Dec 4, 2013
    Messages:
    1,653
    Likes Received:
    299
    Trophy Points:
    83
    My Device:
    SPro3
    try un-installing the drivers then reboot and then connect the KB and let your SP3 re-install it and it should work afterwards
     
  3. cemian

    cemian Member

    Joined:
    Sep 6, 2014
    Messages:
    131
    Likes Received:
    6
    Trophy Points:
    18
    Thanks for the suggestion however after uninstalling both the keyboard and mouse drivers a few times and restarting they reappear in device manager but type cover still unresponsive...I read another suggestion to try a hard boot...holding the volume up and pressing power button at same time for 15 seconds and that actually did the trick...i'm just surprised it does work now after all of the banging it took trying to get it to turn on :)
     
    Last edited: Dec 2, 2015
  4. kundas1

    kundas1 Super Moderator Staff Member

    Joined:
    Dec 4, 2013
    Messages:
    1,653
    Likes Received:
    299
    Trophy Points:
    83
    My Device:
    SPro3
    huh! well as long as it works, that's what counts
     
  5. kevinbrown9857

    kevinbrown9857 New Member

    Joined:
    Dec 20, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Same issue here, the only thing that worked for me was a complete reset using a Windows 10 USB.
     
  6. talon90

    talon90 New Member

    Joined:
    Oct 21, 2014
    Messages:
    28
    Likes Received:
    9
    Trophy Points:
    3
    Location:
    Florida, USA
    My Device:
    SPro3
    I had the same issue come up last weekend. I have had some random stops in the past year and a disconnect, reconnect has always done the trick to get the keyboard working again but this time no luck. I uninstalled, reinstalled< updated drivers, rebooted all with no luck. I finally broke down and contacted Microsoft support via a chat session. They asked a few questions and finally requested I do the hard reset with the volume up key and that brought it back and it has been fine since.
     
  7. Gary Dietz

    Gary Dietz New Member

    Joined:
    Jan 5, 2015
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Celina Oh
    My Device:
    SPro3
    I also had this problem and after reading this thread I tried the the hard boot and it worked, thank you all


    Gary
     
  8. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Way to go Gary!
     
  9. ScottyS

    ScottyS Active Member

    Joined:
    Apr 14, 2013
    Messages:
    672
    Likes Received:
    116
    Trophy Points:
    43
    Location:
    New York
    My Device:
    SPro3
    My type cover stopped working last month too (after an update), and none of the above helped (except I hadn't done a full reset yet, was planning to do so this weekend) and I just installed System Firmware Update - ‎1/‎19/‎2016 and now it's working again!
     
  10. kristalsoldier

    kristalsoldier Well-Known Member

    Joined:
    Feb 24, 2013
    Messages:
    2,314
    Likes Received:
    357
    Trophy Points:
    83
    My Device:
    SPro4
    Hey, I just got this update too...any idea what it is all about?
     
  11. ScottyS

    ScottyS Active Member

    Joined:
    Apr 14, 2013
    Messages:
    672
    Likes Received:
    116
    Trophy Points:
    43
    Location:
    New York
    My Device:
    SPro3
    All I know is for over a month my type cover, auto rotate pen didn't work. I mostly have been using my SP3 connected to a monitor/keyboard/mouse but as a tablet it was pretty much crippled. I was going to do a rest this weekend. The pen turned out to be a stuck side button which I popped out with my fingernail.
    But this 1/19 firmware update fixed everything else.

    I found this: according to Rod Trent (WindowsIT Pro) it "is supposed to be a massive fix in a firmware update for its Surface Pro and Surface Book line."
     

Share This Page

Search tags for this page

windows 10 surface type cover stops working