I've repeated what Microsoft have told me to other members and that is Microsoft will replace your device with another but it is the region in which you need support. Makes sense? I today phoned to get support with my US surface in the UK. I have a faulty power adaptor, no problem Microsoft support say, i'll send a replacement. Fantastic. Oh, it appears that the device can be changed to a UK model if the Surface if faulty, the power adapter can not!!!??? Crazy - The agent was just as baffled. They offered one for £79.99. Even though I have warranty and the warranty is international. Anyone else had this issue? Did you get it resolved? 'Update' - They can replace the pen, keyboard even the dock and the docks power supply. If you replace your surface out of region you get a straight swap e.g UK surface in exchange for US Surface - no accessories. If you then had a faulty power supply the system is not smart enough to realise you still have a US power supply and will allow the agent to ship it without the £79.99 charge. Daft sods.