Unexpected store error BSOD

Discussion in 'Surface Pro 2017' started by Moonsurface, Oct 25, 2018.

  1. Moonsurface

    Moonsurface Super Moderator Staff Member

    Joined:
    Jul 13, 2014
    Messages:
    862
    Likes Received:
    211
    Trophy Points:
    43
    Location:
    UK
    My Device:
    SPro3
    I keep getting an unexpected store exception BSOD on my Surface Pro 2017. I'm not running any antivirus except defender and I have removed some start up programs as recommended on some websites.

    Any ideas? Where do I go to see the crash detail report?
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,873
    Likes Received:
    1,870
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Any Windows Updates applied recently?
     
  3. Moonsurface

    Moonsurface Super Moderator Staff Member

    Joined:
    Jul 13, 2014
    Messages:
    862
    Likes Received:
    211
    Trophy Points:
    43
    Location:
    UK
    My Device:
    SPro3
    Updates installed on 10th... I'm not entirely sure whether the BSOD was happening before then but I think it may have been.
     
  4. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,873
    Likes Received:
    1,870
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Any codes or info on the BSOD? It usually helps figure out what is causing it...
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,576
    Likes Received:
    1,146
    Trophy Points:
    113
    Location:
    Eastern USA & China
    My Device:
    Surface Book
    Take a smartphone photo of the BSOD. We may be able to help you recover.
     
  6. Moonsurface

    Moonsurface Super Moderator Staff Member

    Joined:
    Jul 13, 2014
    Messages:
    862
    Likes Received:
    211
    Trophy Points:
    43
    Location:
    UK
    My Device:
    SPro3
    When it does it again I'll take a shot but it pretty much just says unexpected store exception. There is a code but when I googled that last time it was pretty nonspecific.
     
  7. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,576
    Likes Received:
    1,146
    Trophy Points:
    113
    Location:
    Eastern USA & China
    My Device:
    Surface Book
    Aha.

    This is likely due to you having "fast startup" enabled in the special power options. Essentially, Microsoft account information regarding your device, and in the Windows Store are accessed before your Surface Pro 2017 is ready to accept the response from outside.

    Settings, System, Power & sleep, Additional Power options, Choose what the power button does, Change settings that are currently unavailable,
    then untick the "Turn on fast startup (recommended setting)."

    Restart your system from cold. After all is well, and the Store can be accessed, return to enabling the fast startup.
     
    Moonsurface likes this.
  8. Moonsurface

    Moonsurface Super Moderator Staff Member

    Joined:
    Jul 13, 2014
    Messages:
    862
    Likes Received:
    211
    Trophy Points:
    43
    Location:
    UK
    My Device:
    SPro3
    Thanks I tried this a while ago. I think I then restarted and enabled again. All seemed well for a while but it's just BSOD'd again with the same StoreException so I've turned fast start up back off.. I'll leave it off for now.
     
  9. Moonsurface

    Moonsurface Super Moderator Staff Member

    Joined:
    Jul 13, 2014
    Messages:
    862
    Likes Received:
    211
    Trophy Points:
    43
    Location:
    UK
    My Device:
    SPro3
    I just got another BSOD... This time and IN_PAGE _KERNAL_ERROR

    any ideas.... This is getting annoying now.
     

Share This Page