Verification code Surface Pro 3 late

Discussion in 'Microsoft Surface Pro 3' started by BruceB, Dec 2, 2014.

  1. BruceB

    BruceB New Member

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    The verification code for setup from MS gets to my inbox about 3 hours after requested. The code is only good for 30 minutes. I have been to verify web site - it works but sends a code that is one character too long. I have no problem with other email arriving within a minute or two (or sooner). I have spent almost 6 hours on the phone with MS techs all to no avail - have been "bumped up" a number of times, but no one seems to know what to do. Any ideas?
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    I had this very thing happen the first week of October this year, for a whole week. Drove me crazy. I could not 'verify' my account on my Surface Pro 3.

    Finally I told Microsoft (by phone) to "re-provision" my account. They said they didn't want to do that, because it would also reset my stored payment methods, and password. I said 'Go'.

    Problem fixed. No explanation as to why it was taking so long for the codes to arrive. But an email came in with a 'reset password' link. I did that, and all is good.
     
  3. jnjroach

    jnjroach Administrator Staff Member

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    Or switch to texting to your phone....
     
  4. BruceB

    BruceB New Member

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    I'll do that. thanks. I'll let you know how I make out!
     
  5. BruceB

    BruceB New Member

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    MS tech told me there was no way to do that.
     
  6. jnjroach

    jnjroach Administrator Staff Member

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  7. BillJ

    BillJ Active Member

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    If you have a Windows phone, there is an Authentcator" app that provides continuous verification codes. This might exist for iOS and Android as well, but I don't know for sure.
     
  8. sharpuser

    sharpuser Super Moderator Staff Member

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    I had tried this, too, when my problem was raging. Made it worse, because then I had to respond to "Was this you?" questions on my account, which was not verified on the PC. I was told I would have to wait 30 days.

    I found a compassionate Microsoft representative with the power and will to fix me up.
     
  9. Liam2349

    Liam2349 Active Member

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    The authenticator app also works on Android and I bet there is an iOS version too. The authenticator app is very good - you can accept/decline the code from the pull-down menu on Android, think it's called the notifications tray or something.
     
  10. BruceB

    BruceB New Member

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  11. BruceB

    BruceB New Member

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    Forget the last post - I had to go in one step at a time - including getting a code so that I could manage the account!
    Now I will try to get the phone app.
     
  12. Telstar1948

    Telstar1948 Active Member

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    I've used the phone app on my WP8 phone and on my Android...both work very well.
     

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