Solved Video and sound issue

Discussion in 'Windows 10 on Surface Pro 3' started by Tom Helms, Feb 1, 2016.

  1. Tom Helms

    Tom Helms New Member

    Joined:
    Feb 1, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Last Saturday my SP3 was running fine. I could play videos no problem and sound was good. There has been no video or sound issues since I received the SP3 last xmas. Come Sunday I turned it on and went on Facebook. Noticed one of the videos I was accessing directly from the page seemed to be running poorly, slow and choppy. Then I realized there was also no sound. Finding that odd, I tried running a video I have on file and it did the same thing as did others. I normally use Real Times (Realplayer) on this device and my PC with no trouble but now the SP3 was using the Movies & TV app to run the videos and reported an error that I need to go to xbox support. I open with Real Player to have it run for a few seconds with no sound then lock up. Windows Media Player says it encounters a problem sending me online to support with error C00D11B1 which, trying to follow their instructions, doesn't help. Try playing an audio file, it calls up Real Player but says another application is using the audio device. Windows Media Player also can't play.

    Checking audio says speakers are on as well from the control panel and from each of the players.

    Please say there's a simple correction. So far I'm loving my gift and this would disappoint both myself and the giver who paid for it and the keyboard.
     
  2. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Welcome to the forum Tom

    If you are on Windows 10 this was posted in the wrong forum as we have one for SP3 on Windows 10. If on 8.1 then excuse the interruption ;)

    You didn't say.
     
  3. Tom Helms

    Tom Helms New Member

    Joined:
    Feb 1, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Sorry about that. The sign posts weren't too clear. I'll move it over to there.
     
  4. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    I moved the thread and deleted the other one.
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,851
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Try a cold reboot.
     
  6. Tom Helms

    Tom Helms New Member

    Joined:
    Feb 1, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Not to sound dumb but how is a cold reboot done? (So I can write it down when this happens again and again.)
     
  7. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,851
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    COLD REBOOT, HARD RESET - SURFACE BOOK or SURFACE PRO 3 or SURFACE PRO 4
    1) Hold power button for 25 seconds. Don't release early, even if you see the screen go black or the keyboard dim. Machine will completely shut down. Release.
    2) Press and hold power and VolumeUp buttons simultaneously until you see the "Surface" logo on the screen. Release both buttons. Machine will start into the UEFI menu.
    3) Exit the UEFI menu either by touch or by touchpad. Machine will restart.
     
  8. Tom Helms

    Tom Helms New Member

    Joined:
    Feb 1, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    THANK YOU. Problem seems solved.
     
  9. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Excellent. Marked as such.
     

Share This Page

Search tags for this page

microsoft surface video problems