Volume Down Button Muting device

Discussion in 'Microsoft Surface Pro 3' started by TriniGuy, Oct 2, 2014.

  1. TriniGuy

    TriniGuy New Member

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    Whenever I press the Volume Down Button on my SP3, it takes the volume straight down to 0 (i.e. the device becomes muted). For example, if the volume is currently at 55 and I press the volume down button once (for like half of a second), instead of the volume going down to 54 and stopping, it keeps sliding all the way down to 0. I don't think this was the behaviour of that button at first, but I think it began happening after some usage (and perhaps after installing quite a few updates). Is this normal? Does this happen to everyone? Is there a way to change this?
     
  2. Nicola

    Nicola Member

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    I had somehow the same, but it was affecting the volUp button. A restart fixed it.
    And i've read about one other guy from the forum having a problem with volDown.
     
  3. TriniGuy

    TriniGuy New Member

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    Thanks. I just tried restarting again, but sadly that didn't fix it for me. There aren't any more updates to install, so I am at my wits end as to what to do next.
     
  4. mcsenerd

    mcsenerd Active Member

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    I had this exact issue and I am typing to you now on a replacement device. Now I'm wondering if there's not some firmware bug going on here...
     
  5. nipponham

    nipponham Active Member

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    Not to nitpick, but the hard volume button can only increase/decrease in units of two. You have to use the soft controller to adjust in units of one.
     
  6. mcsenerd

    mcsenerd Active Member

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    Can you give the device the two-finger salute and see if it still does this? In other words, fully power the device off by holding the volume up and power/sleep button for several seconds.
     
  7. TriniGuy

    TriniGuy New Member

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    Thanks! That solved the issue! A single press now decrements the volume by 2 as before. I'm ecstatic! :-D
     
  8. Sven

    Sven Member

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    Just had this bug hit me was about to return my unit and the 2 finger salute did the trick ! Wow. Ok then ...
     

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