waranty problems! help!

Discussion in 'Microsoft Surface Pro 3' started by joaoalves1994, Apr 23, 2018.

  1. joaoalves1994

    joaoalves1994 New Member

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    hey people.
    i found this forum to ask somme help with my situation.
    I send ny surface pro 3 to waranty because battery does not stand more than 1.5 hours.

    They send me a new surface...
    but when i hopened the box i see a bad dream!!

    he surface had scratches on the back and the USB port is damaged!

    I contacted support, I sent photos of the surface of the state and now they tell me that I have to wait response from the Germany team!

    I am from Portugal.
    Has anyone been through this and know what might happen?
    I made it clear that I can not afford a surface this time because my old one was just like new!
    What will they do?
     
  2. Ryukote

    Ryukote New Member

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    Do you have any updates on this? I am interested in what is going on.
     
  3. joaoalves1994

    joaoalves1994 New Member

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    yes! i have somme updates...
    They take a litle long time to resolve that...
    First they pass the case departament to departament until undesrstud that hapens...
    so, after that they send me a pro 4 to refound me i have a pro 3 so i am happy to that.
     
  4. Ryukote

    Ryukote New Member

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    So, if I get you correct, now you have both Pro 3 and Pro 4 even tho you originally had only Pro 3?
     

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