I ordered a SP2 512Gb on 9/27. Estimated ship date, October 25. About a week ago, I get an alert from Amex about a possible fraudulent charge from Microsoft. I immediately call and tell them it's legit, but for reasons that no one at Amex can explain, they had already rejected the charge. I call Microsoft and they say, "No problem! You'll get an e-mail on Friday about billing. Just follow the link and you're good to go. No change to your place in line." I call back to double-check and get the same story. Friday, as promised, I get the e-mail. I click the link, and after step 2 of 3, I get a website error: number, database error something. About 20 seconds later, I get an e-mail telling me my order was CANCELLED. I call Microsoft and again, "No problem. We'll take care of it and it won't affect your place in the line." Someone will call me within 24 hours. 24 hours comes and goes, no call. I call Microsoft again. "This a problem with the website. We've had lots of cases like this. We'll take care of it." An hour later, Microsoft calls and tells me my order is cancelled and they are out of stock. So sorry. I ask to speak to a supervisor. There is no supervisor. However, they will give me a $100 Microsoft store credit. I don't want the $100, I want my $2000 Surface Pro! I call Microsoft customer support. They are very nice, but my order has been cancelled and the 512Gb are out of stock and they can't even place a new order for me. So, six Microsoft customer service case numbers later, I have no Pro 2 order. Later in the day, the 512Gb is again available for order. Estimated delivery date, December 15. Anyone else had problems like this, or do I just have really bad karma?