20 Feb I bought a i7 16/512Gb Surface book Wow what a machine, beautiful display, fast and great keyboard. Loaded the updates and eagerly loaded my software. Then a week ago when started the Surface book cycles through tablet and laptop mode rendering the keyboard and ports useless, this happens every 15 seconds or so, Screen displays 'attached' and asks if I want to change to tablet mode. Ran Anti virus Windows defender and Kaspersky Cleaned the contacts Charged both parts turned the screen around Two button restarts (So many that when I wave it is like Mr Sock) Checked I had all updates Ran the software repair tool Ran the diagnostic tool Run cleanmgr Unloaded updates Went to MS and found I still had warranty so I logged a repair order. But then I wasn't sent the return labels, chased this with support who cancelled the repair order pointing me to use a start up image (fixes 90% problems!). No start up image is available from support site (message states 'no image available') Contact support again they were going to send a usb image (didn't) suggested I send unit back (but still no labels. They did offer to send a unit out subject to a charge on my card refundable when they received mine. So I reloaded the system, all seemed well apart from one occurrence, then restored an image (WindowsBackupImage) from before, all looked well no troubles all day all seemed fine, (I set the wifi to a metered connection to prevent auto updates). Until this morning when it wouldn't run long enough for me to type my password. Problem seems intermittent sometimes following a start it works but often unworkable with the base attached Today I created another repair order but guess what – No repair Labels I have spent hours with Mya, Deva N and Kriza on the support chats, and it looks likely that I will be back there shortly. My question is what would you do? Hang on for a good update, Risk a warranty return (have read the horror stories) Run it as a really posh tablet (I now have the dock and that bit currently working so could access my rives etc) I really need a reliable machine preferably with keyboard so do I go buy a Dell or Hp and keep the Surface as a toy?