Where is Windows Hello

Discussion in 'Microsoft Surface Book' started by Frodo, Nov 21, 2015.

  1. Frodo

    Frodo New Member

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    My Device:
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    So I just received my brand new Surface Book yesterday and installed all the updates. Windows Hello is nowhere to be found. I have no options for selecting it!

    Where did it go? Anyone with similar experiences or suggestions?

    I have updated my sign in with a PIN and the account has been verified a long time ago.

    Hello? Windows Hello? Where are you?
     
  2. hughlle

    hughlle Super Moderator Staff Member

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    Mine (SP4 fully updated) has it right underneath PIN in the sign in options in the win 10 settings page (i just hit start and typed hello and it was there in the results list)

    hello.PNG

    Have you also done the update to TH2?
     
  3. Frodo

    Frodo New Member

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    It's not there .........I DO NOT have a Windows Hello option
     
  4. Frodo

    Frodo New Member

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    Waiting for the 2015-11-18 update, but others are in
     
  5. Frodo

    Frodo New Member

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    Just did the latest update and STILL no windows hello
     
  6. Nuspieds

    Nuspieds Active Member

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    It's a new machine; you're entitled to support, so try Surface Support and connect with a live agent.

    They'll be able to do a screen-sharing session with you to review and troubleshoot with you.
     
  7. leeshor

    leeshor Well-Known Member

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