WiFi- stops working when the surface “sleeps”- need to power cycle the router to get it to recognise the network. My wife’s iPad and all my other devices seem to work ok so I know its not the network. Touch cover- nice idea. Don't expect it to last a week- It rips. First one ripped in two days- the replacement ripped within 12 hours Support: UK support is terrible. Cannot understand the agents on the other end- poor grasp of English. Constantly transferred and have to restate my details and issues alternatively put on hold whilst the problem is “escalated”. The original cover was charged to my credit card. The returns procedure is meant to pre-pay collection. After a further two calls into support I was told to either pay it myself or drop it off at the UPS depot. (at least I got to speak to an American employee that could speak English.) Outcome: At the end of my tether, and after being promised return calls (to no avail,) I have decided to return the whole lot. I phone up support who will send me a pre-paid label and they ask me to find a big box to put it in! Unbelievable! As an ex-microsoft employee I am disgusted. As a consumer I am very angry.