WiFi Issues

Discussion in 'Microsoft Surface Pro 3' started by cvc988, Aug 10, 2014.

  1. cvc988

    cvc988 Member

    Joined:
    Jul 25, 2014
    Messages:
    130
    Likes Received:
    3
    Trophy Points:
    18
    So I have connected standby turned off (for XTU reasons) and have all the latest updates. It seems that when I'm on battery (doesn't happen when plugged in) and the device sleeps, I lose WiFi when I wake it back up. Specifically, as soon as it comes back on, it says "Connected" but quickly switches to "Limited Connectivity". This is quickly fixed by turning WiFi off and on.

    Any ideas?
     
  2. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    I have seen a lot of reports on this issue and don't remember the specific solution if there was one, but I suggest trying fixed IP/Gateway and DNS settings to see if that makes a difference. You may also want to disable IPv6.

    I think some people suggested rolling back the WiFi driver.

    Someone else will surely chime in.
     
  3. cvc988

    cvc988 Member

    Joined:
    Jul 25, 2014
    Messages:
    130
    Likes Received:
    3
    Trophy Points:
    18
    Thanks - I'm not sure that static IP is a good solution because I travel. Any idea why this only occurs on battery? Could it be the "maximum power saving" value in my power profile? That is the only thing different with regard to networking I think.
     
  4. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    The reason for my suggestion is that I don't see you tried anywhere other than your home base. It's only a test. ;)
     
  5. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    Microsoft still working in a solution for this issue. In order to save battery the Wifi power is cut down and that's causing issues.
     
  6. raqball

    raqball Active Member

    Joined:
    Aug 17, 2014
    Messages:
    427
    Likes Received:
    156
    Trophy Points:
    43
    Location:
    California
    My Device:
    SPro4
    Any update on this as I appear to have a similar issue as well.

    WiFi disconnects on wake and the only way to get it connected is to reboot.

    Should I roll the driver back?

    Thanks
     
  7. mitchellvii

    mitchellvii Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    2,483
    Likes Received:
    559
    Trophy Points:
    113
    Location:
    Charlotte, NC
    My Device:
    SPro3
    So far on my i3 ive had no wifi issues other than a slight slowdown in download speeds when on battery power. Have also not had any bluetooth disconnects,
     
  8. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    What router are you using and what's the configuration ?

    dual band? Same SSID in both bands? Fixed channels or Auto?
     
  9. raqball

    raqball Active Member

    Joined:
    Aug 17, 2014
    Messages:
    427
    Likes Received:
    156
    Trophy Points:
    43
    Location:
    California
    My Device:
    SPro4
    It's whatever comes with AT&T U-Verse.

    Everything else I have stays connected with no issues. 2 cell phones, a PC on wireless, a Roku ect. Only the Surface Pro disconnects. When it happens on the Surface Pro the WiFi icon changes to what looks like a computer icon with an X.

    The only way to reconnect is to reboot the Surface Pro.

    Sorry I can't be of more help with the router but I don't think its the issue since everything else has a rock solid connection to it.
     
  10. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    Even when everything else connects, I know for fact that few changes in the roofer configuration may improve the connectivity with the SP3 while MS works in this issue. The ETA on this fix is September 9th. But nothing is for sure, this would be the 3rd time Microsoft tries to fix it.
     
  11. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3
    Every fix that they release seems to incrementally resolve more and more people's issues. So at least they are definitely chipping away at it.
     
    ctitanic likes this.
  12. ivan99

    ivan99 New Member

    Joined:
    Jan 20, 2014
    Messages:
    16
    Likes Received:
    3
    Trophy Points:
    3
    Anyone having an issue with SP3 and the Comcast Xfinity Routers below?
    Wireless Gateway 1
    (Model numbers TG852G, TG862G, SMCD3DNV, TC8305C) or Wireless Gateway 2 (Model number DPC3939).
    802.11n
    Please chime in.
     

Share This Page

Search tags for this page
microsoft surface pro wi-fi issues
,
microsoft surface pro2 having wi fi problems
,
microsoft surface wifi issues
,
surface 2 wifi issues
,
surface pro 3 wifi issues
,
surface pro 3 wifi issues 2015
,
surface pro lost wifi wake up
,

surface pro wifi issues 2014

,

surface wifi issues

,
wifi issues with surface pro 3 oct 2014