Windows 10 Photos app 'unable to connect to OneDrive'

Discussion in 'Windows 10 Forum' started by Helene, Aug 8, 2018.

  1. Helene

    Helene New Member

    Joined:
    Dec 16, 2014
    Messages:
    15
    Likes Received:
    3
    Trophy Points:
    3
    Any ideas? I'm signed in w my W10 id.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,571
    Likes Received:
    1,144
    Trophy Points:
    113
    Location:
    Eastern USA & China
    My Device:
    Surface Book
    Check Settings, Accounts and see if the word "Verify" shows up. If it does, you still need to verify your identity on your Surface, even though you are signed in.

    Let us know if this solves the issue.
     
  3. Helene

    Helene New Member

    Joined:
    Dec 16, 2014
    Messages:
    15
    Likes Received:
    3
    Trophy Points:
    3
    Account is verified.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,571
    Likes Received:
    1,144
    Trophy Points:
    113
    Location:
    Eastern USA & China
    My Device:
    Surface Book
    Right-click OneDrive icon near bottom-right of taskbar. Choose "Quit OneDrive". Wait 20 seconds after OneDrive quits. Then Start OneDrive (From the Cortana search box).
     
  5. Helene

    Helene New Member

    Joined:
    Dec 16, 2014
    Messages:
    15
    Likes Received:
    3
    Trophy Points:
    3
    Tried several times - no luck.
    But here's something interesting.....I have a Surface Pro (2017) that just started Photos connection to OneDrive. Would not connect until 22 days ago (according to the screen). Now it won't Refresh even though I've added many pictures.
    Just got a Surface Go. That is the one that will not connect to OneDrive now. I don't think this problem is related to the Go because of the experience with the Pro.

    Crazy!
     

Share This Page

Search tags for this page

azs

,

best cameras