Windows Hello less reliable after update

Discussion in 'Microsoft Surface Pro 4' started by wynand32, Feb 20, 2016.

  1. wynand32

    wynand32 Active Member

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    Have any of you noticed Windows Hello being less reliable/accurate after the update? Previously it was flawless--I might have had three instances total where I needed to enter my PIN. After the update, I have had multiple instances where it doesn't recognize me--maybe as many as every third time. And I've done far more training since the update than I did prior to it.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Hello on my Surface Book is MORE reliable, but that is with the latest Insider Build. Check out what is in your future with this latest post:
    Official Windows 10 Insiders thread
     
  3. wynand32

    wynand32 Active Member

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    Hmm, thanks for the input. Could be something specific to the SB (I know the tech is the same, but could be something else getting in the way). Would love to hear from some SP4 owners.

    I was running the Insider build prior to the update, and have been debating going back to it. I just did a factory restore, and am sitting on the non-Insider build. So you think the latest Insider build is why Windows Hello is more reliable, or it's just incidental? Right now, that's the biggest reproducible issue I'm having with my SP4 post-update.
     
  4. wynand32

    wynand32 Active Member

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    Just happened again. Same positioning, woke it up from sleep, couldn't identify me. That never happened prior to the update.
     
  5. coolowl

    coolowl Member

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    Twice today Hello did not ID me so I disabled it. I've only had my SP4 six days so I'm not really a good judge if this is an issue or not. There were a couple of times this week when it didn't ID me, but most of the time it worked.
     
  6. PotatoHole

    PotatoHole New Member

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    It's been fine for me. even in pretty dark rooms. Sometimes it does seem a bit confused but it you hold your had up right in front of the camera and then immediately move it away it seems to force the camera to refocus. Try and see if that works for you and report back. I log in and out about 10-20 times a day and only have to do the hand trick now and again. Also don't keep still moving a little bit seems to be fine and might help.
     
  7. coolowl

    coolowl Member

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    Okay, Ill turn it back on and try that. I was back much father from the screen than that.
     
  8. CCalvinN

    CCalvinN New Member

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    I haven't been able to use 'Hello' since the update, but not because the camera can't see me or recognize me. The camera won't even turn on. It just sits there at the "Turning Camera On" screen until it prompts you to use the PIN. Like CoolOwl, I haven't had my SP4 all that long (about three weeks in my case).
     
  9. coolowl

    coolowl Member

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    Okay, I turned it back on and it's found me both ties I've tried it so things seem okay.
     
  10. PotatoHole

    PotatoHole New Member

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    It might be just a reboot hing then. I wonder if for some people it's just going to sleep after the update rather than full reboot. I think you have to hold down the power button for about 30 seconds or something for a proper reboot but very not 100% sure on the actual time.
    -edit- or choose the option in start menu to restart.
     
  11. leeshor

    leeshor Well-Known Member

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    I used the power -> shutdown. Worked fine for me first time every time. That's a basic cold boot.
     
  12. coolowl

    coolowl Member

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    When I wrote I turned it back on I meant I opened the keyboard cover. Just did it again and it again recognized me, so it has worked perfectly three times in a row. I have those nine settings on Sleep (not hibernate, nor do nothing). I just close the keyboard cover when not in use.
     

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