Windows Hello Not Working On Surface Pro 3

Discussion in 'Microsoft Surface Pro 3' started by DanielleCarter, Nov 12, 2017.

  1. DanielleCarter

    DanielleCarter New Member

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    My Device:
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    Hi,

    I have just purchased a Surface Pro 3, and the camera works, however, Windows Hello does not work.

    I have looked in device manager and there is no Surface Camera Windows Hello Driver, under System Devices.

    I have tried scanning for new hardware. I have also tried a 2-button restart.

    Can anybody help?

    Danielle
     
  2. hughlle

    hughlle Super Moderator Staff Member

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    Welcome.

    To the best of my knowledge the SP3 does not have the hardware required for windows hello.
     
  3. jnjroach

    jnjroach Administrator Staff Member

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    Windows Hello hardware was introduced with the Surface Pro 4 and Surface Book. You can add it to the SP3 using the Type Cover with the Finger Print reader.
     

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