Solved Windows surface pro 4 not charging

Discussion in 'Microsoft Surface Help' started by gtaran02, Nov 24, 2015.

  1. gtaran02

    gtaran02 New Member

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    So today i decided to upgrade my surface pro 4 m3 for the surface pro 4 i5. The problem i have is that my surface is not charging my battery says "connected but not charging" and as soon as i unplug the charger my surface turns off. I was wondering if anybody knows how to resolve this issue.
    Thanks
     
  2. leeshor

    leeshor Well-Known Member

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    Does the light on the connector light up when you plug it in?
     
  3. gtaran02

    gtaran02 New Member

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    Yes the light on the connecter turns on, i dont think its my charger.
    I could return it but it was the last one in my city i would have to order one from best buy. I really dont want to do that
     
  4. leeshor

    leeshor Well-Known Member

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    Did you get it from a Microsoft Store? If so they can check it out. Even Best Buy might let you test one of their chargers.
     
  5. gtaran02

    gtaran02 New Member

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    I guess i will do that tomorrow see if its my charger
     
  6. gtaran02

    gtaran02 New Member

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    I hope my battery is not the problem
     
  7. gtaran02

    gtaran02 New Member

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    Yup my battery was the problem i ended up returning it. And getting me a new one so far ZERO problems!
     

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