Wireless adapter not working and no recovery environment

Discussion in 'Microsoft Surface Pro 3' started by Aegeas, Jul 29, 2015.

  1. Aegeas

    Aegeas Active Member

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    So I just did the upgrade to the official Win 10 release. I have no wireless networks available, but the Marvell AC controller is in the Device Manager. I have tried uninstalling it multiple times. I also tried refreshing the system, but it says it can't find the recovery environment. I tried downloading the Surface Pro 3 drivers to do a manual install, but the .ppkg file requires a password. Any pointers?
     
    Last edited: Jul 29, 2015
  2. savaytse66

    savaytse66 Member

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    I just came to post the same problem. My adapter is listed in device manager, but wifi doesn't even appear as an option anywhere. It was working in the tech preview. I did an upgrade to the factory 8.1 install.
     
  3. jond291

    jond291 New Member

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    My Device:
    Surface 3 (Atom)
    Same problem, I'll keep digging but if you find anything let me know please :)
     
  4. fred_com

    fred_com New Member

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    I've had the same issue after updating - tried some guides found on internet (reset winsock, sfc /scannow, dsim), but nothing really helped, so I had to revert to 8.1.
    It seems to be some issue in network subsystem, because wired connection from Dock wasn't working also.

    I have one suspect - Cisco VPN, maybe it somehow screwed up the network setup in W10, when it was transferring my apps and settings
     
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    did you download from Microsoft or elsewhere???
    Microsoft download https://www.microsoft.com/en-us/download/details.aspx?id=38826
     
  6. jond291

    jond291 New Member

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    My Device:
    Surface 3 (Atom)
    Upon further investigation, I think this problem is deeper than just the networking adapters, I had some VPN software installed, just on the off chance I thought i'd uninstall it to make sure it wasn't conflicting with anything, however to my surprise when I try to uninstall I get a message that says something along the lines of "Operating System corruption is preventing the installation task from completing".

    I've tried a few different programs, nothing will uninstall.

    I've ran chkdsk, sfc /scannow etc. which complain about corruption but cannot fix it.

    I'm currently downloading a Windows 10 ISO from the Microsoft website and will do a clean install and hope for the best!
     
  7. fred_com

    fred_com New Member

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    Yes, I've had the same message, when trying to remove Cisco VPN under W10. Now that I'm reverted to 8.1, I want to uninstall almost all software, and will try upgrading again.
     
  8. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    What antivirus are you running... bitdefender has known problems... others???
     
  9. Maciek

    Maciek New Member

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    What do you mean when you say "reverted back to 8"? Can you just go back or did you do a clean install?
     
  10. savaytse66

    savaytse66 Member

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    Interesting. I have no antivirus installed, but I do have a Cisco VPN client installed. I do not generally use it, and I certainly haven't used it recently. I'm not sure why that application being installed would affect anything, but I'll try to remove it when I get a chance and see what happens.

    EDIT: I cannot uninstall the Cisco VPN client either under Windows 10.
     
    Last edited: Jul 29, 2015
  11. fred_com

    fred_com New Member

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    Yes, there is an option in new "Settings" app, in "Backup, Recover, etc" section. You can revert to W8.1, surprisingly, it took about 2-3 minutes on my SP3 Pro. There is a screenshot for W10 TP, but this option is present on W10 release also.
     
  12. fred_com

    fred_com New Member

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    I have no antivirus. (Well, except for built-in Defender)
     

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