Word crashes when using pen

Discussion in 'Windows Desktop Applications (x86/x64)' started by erik braun, Mar 10, 2016.

  1. erik braun

    erik braun New Member

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    Anyone experence this? When using pen input in Word, the Surface Pro gets very slow, non responsive and then crashes. Experienced this before with my SP3/4/128, one of the reasons for trading up to a SP4/8/256. Just had one Windows file open and Outlook, btw.

    Erik
     
  2. erik braun

    erik braun New Member

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    Has no one experienced the above? At this moment, I also have this problem using Word without the pen - fan running all the time, Word taking up almost 65% of processor. What is happening?
     
  3. jnjroach

    jnjroach Administrator Staff Member

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    Office 2013 or 2016 or O365? Have you applied all of the updates? Are you using Office Insider Builds? What are you using for A/V?
     
  4. erik braun

    erik braun New Member

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    Hi jnjroach - thanks for your help. There were a number of Office (2013, btw) updates and that helped. I will check when using a pen and will let you know when this does not work. For now: thanks!
     
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  5. erik braun

    erik braun New Member

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    I tried this link and it helped me. Used pen in Word and no more overheating!
     

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