Yellow cloud at the display

Discussion in 'Microsoft Surface Pro 2' started by Gainiac, Oct 31, 2015.

  1. Gainiac

    Gainiac New Member

    Joined:
    Oct 31, 2015
    Messages:
    21
    Likes Received:
    4
    Trophy Points:
    3
    My Device:
    SPro3
    Hey guys,
    got my Surface Pro 2 very cheap in a used condition this week. Unfortunately, there is a yellox cloudy part on the left side of the display when I open an app/website/... with a white background. Luckily I have 1,5 years warranty left. So I want to know if somebody got the same or a similar problem and how Microsoft reacted to it. I heard something about a direct exchange of the surface where you can get a new device at first and then you have 14 days to send your old one back.
    Thanks in advance for your responses.
     
  2. GoodBytes

    GoodBytes Well-Known Member

    Joined:
    Jan 29, 2014
    Messages:
    1,071
    Likes Received:
    170
    Trophy Points:
    63
    That is not normal. The LCD panel is faulty.
    What is normal is a bit of white (tinted blue or yellow) on full black screen at corners or 1 corner (or whole bottom, or top, or sides if you are on a TN panel). That is called back light bleeding, something normal in consumer grade monitors.
     
  3. Gainiac

    Gainiac New Member

    Joined:
    Oct 31, 2015
    Messages:
    21
    Likes Received:
    4
    Trophy Points:
    3
    My Device:
    SPro3
    Yeah, I know the difference and it's definitely mit backlight bleeding.
     
  4. GoodBytes

    GoodBytes Well-Known Member

    Joined:
    Jan 29, 2014
    Messages:
    1,071
    Likes Received:
    170
    Trophy Points:
    63
    Yea. If it shows on WHITE, that means it is some sever one.
    Return it or if it's under warranty contact Microsoft (you might be lucky and end up with a Surface Pro 3).
     
  5. Gainiac

    Gainiac New Member

    Joined:
    Oct 31, 2015
    Messages:
    21
    Likes Received:
    4
    Trophy Points:
    3
    My Device:
    SPro3
    I will get a New device, chatted with Microsoft today. They also said that about the Sp3.
     
    GoodBytes likes this.
  6. GoodBytes

    GoodBytes Well-Known Member

    Joined:
    Jan 29, 2014
    Messages:
    1,071
    Likes Received:
    170
    Trophy Points:
    63
    Cool! But I doubt it will be new new...
     
  7. Gainiac

    Gainiac New Member

    Joined:
    Oct 31, 2015
    Messages:
    21
    Likes Received:
    4
    Trophy Points:
    3
    My Device:
    SPro3
    Pff, since it isn't messed up like crap :D
     
    GoodBytes likes this.
  8. Gainiac

    Gainiac New Member

    Joined:
    Oct 31, 2015
    Messages:
    21
    Likes Received:
    4
    Trophy Points:
    3
    My Device:
    SPro3
    A little update here. I wrote again with the Microsoft Support. It was the same lady like the first time and she apologized for the delay of my exchange. But then, she had a very news for me. I will get a Surface Pro 3 with a Type Cover in exchange for my SP2, since there aren't any SP2 for exchange anymore!
     

Share This Page