Yellow cloud at the display

[Gainiac]

Hey guys,
got my Surface Pro 2 very cheap in a used condition this week. Unfortunately, there is a yellox cloudy part on the left side of the display when I open an app/website/... with a white background. Luckily I have 1,5 years warranty left. So I want to know if somebody got the same or a similar problem and how Microsoft reacted to it. I heard something about a direct exchange of the surface where you can get a new device at first and then you have 14 days to send your old one back.
Thanks in advance for your responses.

 

[GoodBytes]

That is not normal. The LCD panel is faulty.
What is normal is a bit of white (tinted blue or yellow) on full black screen at corners or 1 corner (or whole bottom, or top, or sides if you are on a TN panel). That is called back light bleeding, something normal in consumer grade monitors.

 

[Gainiac]

Yeah, I know the difference and it's definitely mit backlight bleeding.

 

[GoodBytes]

Yea. If it shows on WHITE, that means it is some sever one.
Return it or if it's under warranty contact Microsoft (you might be lucky and end up with a Surface Pro 3).

 

[Gainiac]

I will get a New device, chatted with Microsoft today. They also said that about the Sp3.

 

[GoodBytes]

Cool! But I doubt it will be new new...

 

[Gainiac]

Pff, since it isn't messed up like crap

 

[Gainiac]

A little update here. I wrote again with the Microsoft Support. It was the same lady like the first time and she apologized for the delay of my exchange. But then, she had a very news for me. I will get a Surface Pro 3 with a Type Cover in exchange for my SP2, since there aren't any SP2 for exchange anymore!