Yellow Screen Discoloration

Discussion in 'Microsoft Surface Book' started by Cimmerian, Mar 16, 2016.

  1. Cimmerian

    Cimmerian Member

    Joined:
    Oct 6, 2015
    Messages:
    54
    Likes Received:
    11
    Trophy Points:
    8
    Location:
    Utah
    My Device:
    Surface Book
    When my CPU gets hot (above 65°) I experience some pretty serious screen discoloration. I have the 1tb Surface Book with the dGPU and i7. I didn't want to RMA it as I use it extensively for work and college, but two days ago I found out they have an advanced RMA and can send me a new Book before I send them mine. So I am getting it replaced but would like to know if this is just a general issue, anybody with an i7 model (or any other) have this issue?

    Here are some photos:

    Yellow Discoloartion.jpg

    Yellow Discoloartionn.jpg
     
    Last edited: Mar 16, 2016
  2. ABswl13

    ABswl13 Member

    Joined:
    Nov 8, 2015
    Messages:
    43
    Likes Received:
    3
    Trophy Points:
    8
    My Device:
    Surface Book
    Yes, I had this exact same issue with my previous I7 500gb Surface Book. I took it to my local Microsoft Store and they told me it's a hardware issue and a defective unit. So, they exchanged mine for a new one and knock on wood, I haven't had it on my new Surface Book. So definitely return it and exchange it for a new one. Just out of curiosity, does your screen flex when you lightly touch it, say with a cloth for example? I noticed that when I cleaned my previous Surface Book with a cloth even before the yellow discoloration appeared, that it felt like the glass on the clipboard would flex-in a little bit. Eventually though, the yellow discoloration appeared. But I was wondering if that had anything to do with causing the yellow discoloration...
     
  3. Cimmerian

    Cimmerian Member

    Joined:
    Oct 6, 2015
    Messages:
    54
    Likes Received:
    11
    Trophy Points:
    8
    Location:
    Utah
    My Device:
    Surface Book
    Thanks for the reply! After more research I found that people have had this issue with Surfaces since the Surface Pro 1 and it is in fact a hardware defect and a fix is as simple as getting it replaced. But also yes, when cleaning the screen and using the pen there has been a ton of flex on my screen! I've only ever used my Surface Book so I thought that's how they all were. I'm interested to see if I notice any differences with my new one.
     
  4. ABswl13

    ABswl13 Member

    Joined:
    Nov 8, 2015
    Messages:
    43
    Likes Received:
    3
    Trophy Points:
    8
    My Device:
    Surface Book
    Oh interesting! So, the yellow discoloration is probably related to the screen flex, especially since my new Surface Book doesn't have any flex. When you do exchange yours for a new one, make sure you check that the new one doesn't have any flex because the screen shouldn't flex when you clean it or write on it.
     
  5. kristalsoldier

    kristalsoldier Well-Known Member

    Joined:
    Feb 24, 2013
    Messages:
    2,314
    Likes Received:
    358
    Trophy Points:
    83
    My Device:
    SPro4
    Recently, I noticed this on my SP3. It was a thin band along the left side of the screen but within a week or so it started spreading. I was a bit aghast because I was very comfortable with my SP3 and I was loathed to give it up. But the SP3 is my main machine and I cannot afford to have any issues with it. So, I replaced it with a SP4. Unfortunately, I cannot get it replaced because firstly my SP3 was over 2 years old and obviously the one-year warranty has long expired. I just hope the SP4 is better in this regard.

    I also notice this yellow band on my Surface 3. But that is not a critical device for me so I can afford to ignore it for the moment.
     
  6. Cimmerian

    Cimmerian Member

    Joined:
    Oct 6, 2015
    Messages:
    54
    Likes Received:
    11
    Trophy Points:
    8
    Location:
    Utah
    My Device:
    Surface Book
    Just to be safe I go with the extended warranties these days, totally covers things like this and for longer.
     

Share This Page

Search tags for this page

issues with surface book yellow discoloration screen

,

microsoft surface yellow line on screen

,

screen discoloration surface book

,

surface book discoloration

,

surface book display problem yellow

,

surface book screen discoloration

,

surface book yellow screen

,

surface book yellow spots on screen

,

surface pro 3 white discoloration of the screen

,

yellow discoloration on surface