Yipes! My RT won't start!

Discussion in 'Microsoft Surface General Discussion' started by kutch47, Oct 6, 2013.

  1. kutch47

    kutch47 New Member

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    My Device:
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    I bought an RT on eBay, and exactly 31 days later it will not boot-up. It was a re-conditioned model.
    Any suggestions about how to fix it or return it?
    The power cord light is on. No previous problems.
    HELP!
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Hold the Volume Down Rocker and press the Power Button wait a couple of specs and it should boot. You may need this while plugged in.....
     
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  3. demandarin

    demandarin Active Member

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    I also bought a manufacturer refurbished from eBay. 64gb for only $249. First thing I did was to register it for warranty. So I'm good now. I'd suggest you do the same as if the suggested fix doesn't work, you could put in a warranty claim for it.
     
  4. kutch47

    kutch47 New Member

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    Wow!!! I tried the Down Rocker and Power Button and it was like magic! It came on after a few attempts. I was amazed to see "Surface" appear so magically again, 'cause I thought it was a gonner.
    Thank you, Jeff, you've made an old man happy.
    Dave
    ps Where did you learn this voodoo? And, how do I "like" you!
     
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  5. jnjroach

    jnjroach Administrator Staff Member

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    Happy to help...the trick is borrowed from Windows Phone :)
     
  6. kutch47

    kutch47 New Member

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    Nice price for the 64gb.
    I think I registered it with MS, if that is who you did it for the warranty. Not sure. I received the updates, which I think means that it is under warranty. I have been wondering how MS would handle a refurbished RT that goes bad. My 30 day return policy with the ebay vender ended yesterday, exactly 31 days after I received it.
     
  7. kutch47

    kutch47 New Member

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    Do you know why this problem occurs! I'm a tracfone guy, myself.
     
  8. jnjroach

    jnjroach Administrator Staff Member

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    I believe it is something that locked up in Connected Standby.
     
  9. kutch47

    kutch47 New Member

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    Thanks, again.
    I will check-out your other posts for additional wisdom.
     
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  10. demandarin

    demandarin Active Member

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    glad to hear you got it back running by forcing a reboot/boot up. just like android devices. I signed up for warranty through Microsoft. you have to go to their website and register your device by entering in the serial number.
     
  11. kutch47

    kutch47 New Member

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    It is now registered! Thank you for the help.
     

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