ZXCV keys not working

Discussion in 'Surface Pro 6' started by HPJ888, Oct 10, 2019.

  1. HPJ888

    HPJ888 New Member

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    Hi guys

    I’m new here, hope to partake & learn a lot. Just bought my surface pro 6 with type cover and pen.

    I have an issue straight off the bat I’m hoping I can get some help for.

    The following keys on the type cover do not work at all: ZXCV.

    I have reinstalled the keyboard drivers. I’ve reset the device many times. And I’m up to date on all updates.

    Can I presume it is the hardware that is faulty and needs to be returned? Anyone else had this?

    Any help appreciated as it’s driving me mad!

    Thanks
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Do you believe they were working previously?

    Indeed a likely defective type cover. Any way to try someone else’s cover for a moment?
     
  3. HPJ888

    HPJ888 New Member

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    Thanks for your reply

    No they never worked. I’ve only had it 2 days.

    I’d love to try someone else’s keyboard but I don’t know anyone with a sp6. Might try a shop?
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Might try an internet café, a coffee shop, a computer repair shop, a library, a college campus. A kind patron may allow you to do a 1 minute test.
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

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    I do not own a SP6. Is the type cover reversible? If so, have you tried connecting it that way?
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Get I new cover, if it is that new it should be an exchange
     
  7. HPJ888

    HPJ888 New Member

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    Hi guys

    Bought a new cover...it work perfectly!

    I'm sending the other one back.

    This SP6 is amazing!

    Thanks
     
    sharpuser likes this.

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