Recent content by juntoalmar

  1. J

    SOLVED: Surface Pro 2017 can't finish a reset

    Hi, I downloaded a recovery image from MS website and reboot from a USB drive and I could reset the whole system (deleting everything). Probably the original recovery was corrupted and made the whole installation broken. Thanks!
  2. J

    SOLVED: Surface Pro 2017 can't finish a reset

    Thanks for your answer. I try to contact support but they are closed so far (I'll have to wait for their open hours). UPDATE: I have reset the Surface and started the whole config process again, and now there is a persistent message saying "Activate Windows. Go to Configuration to activate...
  3. J

    SOLVED: Surface Pro 2017 can't finish a reset

    Hi, I have reset my Surface Pro (bought in September 2017) with the option of not keeping my files. After a few minutes the system reboots and I start reconfiguring my computer. After I get the option if I want to link my computer to my smartphone and store files in OneDrive (I choose not to...
  4. J

    Problems again with Surface Pen

    But, in this case, we are talking about a pen that is not paired. To be honest, it's very dissappointing to buy a new Surface and the new pen to see that the whole thing will stop working if you go to airplane mode...
  5. J

    Problems again with Surface Pen

    It was checked and I have tried unchecking it, checking it again, updating the Bluetooh controller, deleting the pen and adding it again, updating Windows... nothing fixes it. I don't think this is the problem but, does the pen gives some feedback when it has low battery? I just don't want to...
  6. J

    Problems again with Surface Pen

    Hi, In the past I had problems with my Surface Pro 2017 and the new Surface Pen: Erase button click doesn't open Windows Ink I managed to solved them by deleting the pen from the bluetooth devices and reinstall it while pressing the pen's erase button. Last week I put the Surface on flight...
  7. J

    Erase button click doesn't open Windows Ink

    Thanks! That was it. I switched off bluetooth a few days ago to save battery and switched on again when I plugged the computer. Apparently the pen didn't pair back properly as I had deleted and paired it a couple of times during this week. Today I deleted the pen from the bluetooth...
  8. J

    Erase button click doesn't open Windows Ink

    Hi Clintro, Thanks for your answer. I'm using the latest version of the stylus (model 1776). I did all that you said before posting (maybe I should have been specific about it). Repairing, replacing the battery, checking the Windows-Ink configuration... but the click on the erase button...
  9. J

    Erase button click doesn't open Windows Ink

    Hi, I have been using my SP 2017 for about 3 weeks, and suddenly it's been a few days that clicking the erase button does not work to open Windows Ink to create a sketch. The stylus works to draw and erase, but not clicking the erase button. I have checked the Windows Ink config and it seems...
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