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  1. R

    My SP6 struggles with the absolute basics...

    Erm,,, Microsoft Word and Microsoft Outlook, in fact! Word documents and EMail work just freeze after a while - sometimes with black all across the top of the screen and down one side. It's been like this with the SP6 since the beginning. I thought it would sort itself out after settling...
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    Can I use SP3 charger with SP6?

    Thanks for your replies, guys. Love it! Just for the record - I went on Microsoft live chat for this and they were helpful (and efficient!). Basically they said that I should really only use the dedicated charger intended for each Surface Pro version - as you might expect. When pushed...
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    Can I use SP3 charger with SP6?

    I have just bought an SP6 in the UK, even though most of my use is in continental Europe. The brand new charger plug has a sticker on it full of stern warnings about how the device must be earthed and the plug fused. I don't want to carry the bulky UK plug, with adapter, around with me all the...
  4. R

    Any changes you'd like to see?

    I just wish there was a nice strong battery in the base, so you could mount it on a mobile table/platform.
  5. R

    Solved Fingerprint keyboard works only sporadically

    Many thanks, @sharpuser, for your help with this - and Happy New Year! I tried the different ruses you suggested - i.e. powering up with and without keyboard and disabling various startup processes - but it didn't seem to make any difference. Or, at least, not at first... Now, though, the...
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    Solved Fingerprint keyboard works only sporadically

    I was pleasantly surprised recently to be able to buy an SP4 keyboard with fingerprint reader in the UK (thought it was only available in the US). I'm now using it on my SP3. When it works, it's an absolute joy, but it seems to work only sporadically. More often than not, I'm afraid, it...
  7. R

    OneDrive - 'automatic' download of pictures stopped working

    For a while I have been using and enjoying the automatic upload of photos from my phone (Lumia 830) to OneDrive, which are then shortly afterwards visible on my SP3 in the File Explorer view of OneDrive in 'Camera Roll' in a 'Pictures' folder there. A week or so ago, however, this function...
  8. R

    Bluetooth intermittent at best - brand new SP3

    Without much time before heading to the airport for a flight to places where SP3s don't exist, I managed to find and buy a new pen. And YES, it works..! Will have to contact Microsoft later about the other one, since this was clearly the problem. Anyway - new SP3 finally in fully working...
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    Bluetooth intermittent at best - brand new SP3

    Agree with all you say, Grumpy, but wouldn't have posted if I hadn't tried that already. Thanks, Kris. Despite this (in fact, potentially serious) issue, I'm completely smitten with the device after over a year of grafting on SP1/SP2. I would hate to have to send it back - but have short...
  10. R

    Bluetooth intermittent at best - brand new SP3

    Pen, Jambox and phone. Is it normal for the pen to have problems connecting if another device is connected at the same time?
  11. R

    Bluetooth intermittent at best - brand new SP3

    Hi - now a couple of days with my new SP3 after lengthy apprenticeship with both SP1 and SP2. Just love it - of course! However, Bluetooth connectivity has been sporadic - I have not been able to get the pen working properly yet. When connected to new phone, the connection drops again after a...
  12. R

    Drawings that you have done with your surface

    My very first attempt, sitting in the garden... SP2, though.
  13. R

    Green line and slow updating

    Many thanks for your help jnjroach and GreyFox7. I scanned for errors and it told me there were some and offered me various repair options. In the end I performed a refresh. Things had really got bad before I performed it - like hanging as shown below ['This PC - The folder is empty'] for...
  14. R

    Green line and slow updating

    I mean the security scan of the downloaded file. It doesn't get any further than that, I'm afraid. Since the Defender button is unresponsive, I don't seem able to bypass it.
  15. R

    Green line and slow updating

    Hmm - same problem. I try downloading Malwarebytres and I get 'running security scan' which then just hangs and nothing further happens. What do you mean by 'invisible off'?
  16. R

    Green line and slow updating

    Have tried disk clean up and pausing and re-starting OneDrive sync, but I'm still getting the green line and generally sluggish performance. Also interesting to note that the 'zip' feature is not working properly - i.e. when I send files to a new zip folder, they cannot be opened afterwards -...
  17. R

    Green line and slow updating

    Yes it's a OneDrive folder on which all items are set to also be available offline. I store my pictures on the hard drive of my SP2 - i.e. not OneDrive - and am experiencing exactly the same phenomenon there too. I'm not sure what the throughput of my Internet connection is, but it's my home...
  18. R

    Green line and slow updating

    Hi jnjroach, About 83Gb free out of some 256. I also have about 13Gb on One Drive which uses the same amount of disk space on the SP2 - so total would be around 70Gb free. I performed a 'disk cleanup' this morning, but it doesn't seem to have made any difference. Incidentally, I'm getting the...
  19. R

    Green line and slow updating

    For a few weeks now I've been experiencing a sort of slow, clunky updating of folders on my SP2 with a rather tiresome green bar going across the top of my 'file manager' screen in Windows (see screenshot). Anybody have any ideas what this is and how to put it right?
  20. R

    HELP - SP2 crashed and I can't get it back

    Well - it came back! I tried what Zach suggested and created a recovery disk on usb key from my SP1. After many attempts with different combinations start-button-and-volume-down at the same time, start-button-without-volume-down, frantically pressing Fn-F8 in both of those combinations...

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