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  1. R

    New Surface - Updates failed to install

    Thanks very much for the prompt reply. I cannot see a KB number next to the updates that failed to installed - if you see in the attached picture the updates underlined in red dont have a KB number. Is there anyway to install these manually? With many thanks Ross
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    New Surface - Updates failed to install

    Hello I've just got my sew SP4 (256 - i5) I checked for new updates and all them to download and (attempt) to install. However, it appears like the most important ones have NOT installed. Any ideas of how to install these? The original error was 0x80248007 When I now click 'check for...
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    Battery Drain whilst shutdown

    Thanks again David. That's what my SP4 used to do - lose about 1% each day. Now it's 3% for 12hours (the issue has gotten worse since my original post. I used to think I only noticed drain st 24+ hours, but now I see it after 12hours) I was wondering doing a factory reset? Do you know if that's...
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    Battery Drain whilst shutdown

    Thanks for that article David, that's a helpful read. In that case, have you experienced similar symptoms to those I'm getting? The funny thing is, it didnt always do this. I used to just lose 1% after an overnight shutdown. Not it is consistently losing 4% when shutdown at, say 6pm, and turn...
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    Battery Drain whilst shutdown

    Thanks very much for the reply, David I did a test over the weekend WITHOUT the type cover. I left the laptop unplugged for 38hours, and it lost 8% Is this something to worry about? Could I have a defective battery? The reason for asking is that I still think I could ask the retailer to...
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    Battery Drain whilst shutdown

    Thanks very much for the update. Yea, I have the cover attached most of the time. I'll try it without the cover attached. I was also wondering, regardless of cover attachment, is this just normal behaviour? i.e. when the battery cools down, does it lose a bit of capacity? Then, when it warms...
  7. R

    Battery Drain whilst shutdown

    Hello all A little update I notice that after leaving my laptop shutdown for 14hours lastnight, it lost 3% on startup (100% to 97%). Is this normal? With many thanks Ross
  8. R

    Turn Off Battery Drain

    Apologies for resurrecting an old thread - I was wondering how much battery drain you would see when you leave your SP4 off for more than a day? More than 1 or 2%?
  9. R

    Battery Drain whilst shutdown

    Hello My SP4 is losing 5-7% battery percentage when shutdown. I only notice this when the laptop is shutdown for 20hours +. Usually It's shutdown in the evening and restarted again in the morning, and I dont notice any drain. However, this past weekend I switched I used it sparingly and notice...
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    Battery sudden drain 65%-0%

    Update: I phoned up MS Store, where I bought the product, and they have escalated and hope to be able to provide me with a new replacement :-)
  11. R

    Battery sudden drain 65%-0%

    Hi guys Just a quick update. The issue reoccured today - the laptop wouldnt turn on, even though it 100% battery....the big battery symbol just displayed. I got around to phoning MS support - they said they would send a replacement. But it would most likely be a refurb. I'm not too happy about...
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    battery indicator stalled while charging

    Hi guys, for those with this issue - do your battery ever get to 100%, even when you do the 'unplug/plug' trick, or 'updates check' trick? Mine stops at 99% and never improves on '05mins to full charge'....
  13. R

    Battery sudden drain 65%-0%

    Hello all I'm planning on contacting MS support. Was just wondering if anyone else had any thoughts on the above? I want to be prepared as I speak to them. Ross
  14. R

    Battery sudden drain 65%-0%

    Thanks David, I'll request a new replacement - hopefully they'll be favourable. Thanks very much for your input. Ross
  15. R

    Battery sudden drain 65%-0%

    Thanks so much for the reply, that's very helpful My surface is approx 3months old. So MS will only offer me a refurb? Not a new one? Would you recommend I take the refurb? With many thanks Ross
  16. R

    Battery sudden drain 65%-0%

    This is for my SP4.... Yea, battery changed baffled me....maybe it says that after it's completely drained...?
  17. R

    Battery sudden drain 65%-0%

    Sorry, me again! In addition to the above q's, I was wondering if anyone knew why there are a number of 'battery changed' entries, in my first screenshot of the batter report?
  18. R

    battery indicator stalled while charging

    To be honest....I dont know I only started observing yesterday. I am monitoring my battery closely now, as it managed to crash from 65% in power to 0%, in a matter of 10mins. (see other thread). So, naturally I'm a bit concerned that it's a hardware prob Ross
  19. R

    Battery sudden drain 65%-0%

    Here is a screenshot of the 'energry drained' stats for the time just before the laptop wouldnt restart.... It proves that the laptop lost all its power over a matter of minutes...
  20. R

    Battery sudden drain 65%-0%

    Hi Guys Another post about batteries/charging, I’m afraid! Thanks for taking the time to read the below: BACKGROUND Yest morning, I used laptop for couple of hours in lectures. Went from 100% to 67%. No problem with that – was quite an intense 2 hours of typing / web browsing. I then shut...

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