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    Stuck on red screen

    Hi. My surface is stuck on a red startup screen. It's red except for three black rectangles, one where "surface" would normally show and two more towards the bottom. It's been stuck like that for at least a half hour. I've tried holding down the power button for 30 seconds. Also tried holding...
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    Mouse getting stuck when through powered hub?

    Hi. Here's my basic problem. When I plug my mouse in (I actually have two mice) to my Surface Pro running Windows 10 through a hub, the cursor gets "stuck" in the lower left hand corner, around the Cortana/"Ask me anything" field. The hub is a powered Belkin hub and I have been using it for...
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    Surface Pro won't start up

    Hi. I have a first generation Surface Pro. When I try to turn it on the battery symbol appears and then turns off, as if the battery was too low to startup. But it's currently plugged in, and has been so for a couple of hours. I checked the cord and the little light is on so I know it is plugged...
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    Sketchbook Pro 6 - stylus doesn't match stroke

    Hi, I am trying to use my stylus with Autodesk Sketchbook 6. For some reason, it started doing something odd - wherever on the screen I press the stylus, the actual stroke/mark that my pressing it shows up about two inches northwest of where I'm pressing. This does not happen when I'm using the...
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    Trouble connecting to external monitor

    Hi. I recently decided to try to hook my Surface up to an external monitor. After doing a little research, I found the Microsoft VGA adapter and lo and behold I found a good deal on a used one on ebay. So, I get the adapter, but when I try to use it to connect my surface to a monitor, nothing...
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    Stylus problem in Sketchbook Pro

    Hi. I am using Autodesk Sketchbook Pro 6.2.5 on a Surface Pro. I've used it before with no problems. But now, for some reason, when I touch the screen with the stylus, the marks it makes are about two inches northwest of where I'm actually touching the screen. Other than the misplacement, it...
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    Can't upgrade to 10?

    Hi. I'm trying to upgrade my Surface Pro to Windows 10. According to Microsoft, an icon should appear in the lower right. It doesn't. When I consult their knowledge base they say to make sure it's up to date. I run Windows updater and have all of the available updates installed. Still no icon...
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    Running out of space

    Hi. I am constantly running out of space on my surface pro 64 gb. When I check the size of my folders of course windows and programs take up a lot of space, but my user folder uses 24 gb. I would like to whittle that down, but I can't figure out how it's taking up that much space. When I look at...
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    Pen not working at all - Surface Pro

    Hi. So I didn't use my pen for awhile, maybe a couple of weeks, and when I went to use it again it didn't register at all. I've tried messing around with the settings, installing all the updates, reinstalling the pen drivers... nothing seems to work. Any ideas? I think I've tried all of the...
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    MicroSDHC card CRAZY SLOW

    Hi. I recently purchased a 64 gb Surface Pro from a friend. I wanted to get some more storage so I invested in a Sandisk 256 GB MicroSDHC. I installed it and wow it is extremely slow. I was hoping to use it to install some games and media storage but oh man i can barely get it to copy anything...

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