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    unable to take pics

    Yes, it isn't the app, it's the destination folders. Try this: Open the Library in Desktop. On the left side, right click on Libraries, select Restore default libraries. If that doesn't work, try right clicking on the Pictures and Videos folders, go to Properties, in the lower right corner...
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    Surface Pro camera problem

    Try this: Open the Library in Desktop. On the left side, right click on Libraries, select Restore default libraries. If that doesn't work, try right clicking on the Pictures and Videos folders, go to Properties, in the lower right corner select Restore defaults, then select Apply. If that...
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    Google Maps

    Just install the Google app - it has Google Maps inside, along with Gmail, Calendar, Google News and a lot more.
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    Live Tiles Not Updating

    If you are having a problem with apps or app updates installing, you should Sign out and then tell the Surface to Shut down. A Windows update may be waiting to configure, and that may be causing the problem with updating or installing apps. Once the update has configured and the Surface has shut...
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    App Removal

    It sounds like the apps were unpinned, but not uninstalled. Sweep up slightly at the bottom of the Start screen, select 'All apps' in the right corner of the bar at the bottom. That will show you all the apps installed on the Surface. Touch the Tile for a few seconds and pull down slightly on...
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    Orientation Issues

    There are two ways to lock or enable screen rotation. 1. From the Desktop, right click and select Screen resolution, then check or uncheck screen auto-rotate, click apply and then click OK. 2. Go to the Settings Charm, select Screen, at the top of the Brightness bar is the symbol for...
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    Sending email from other account

    You need to provide a lot more detail - what other account, is that the account the email was sent from? How was it set up in Outlook.com? At which account is email stuck in the Outbox?
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    Outlook.com

    You can use an Outlook.com or Hotmail account - any Microsoft online email that creates a Microsoft account - as an email Tile in the Start screen. First of all, use the Microsoft account from that Outlook.com or Hotmail account as the Microsoft account you use to login to the Surface. Set up...
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    What Does RT Stand For?

    Rootin' Tootin'
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    Mail App has no Options setting

    If you'd like the same options you had in Hotmail or Outlook.com (such as the the ability to use an Alias), you can use your Hotmail or Outlook.com online account the same way you'd use the Mail app. From the IE10 UI go to your Hotmail or Outlook.com account (you'll want to use this as the...
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    [GIVEAWAY] Surface with Windows RT

    I'm using mine for work and play - only 90 Likes in Facebook so far, the odds are pretty good!
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    Sending email from other account

    The trick to enable the ability to use an Alias is to use your Hotmail or Outlook.com online account the same way you'd use the Mail app. From the IE10 UI go to your Hotmail or Outlook.com account (you'll want to use this as the Microsoft account you use to login to the Surface). In IE10 UI you...
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    Registering your Surface

    You can also do this: From the Start screen (or Search Charm for the Start screen) type cmd and click on Command Prompt, in the command window type "wmic csproduct" - the number directly under identifyingNumber is the serial number.
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    [Solved] Multiple user account support

    Multiple accounts are supported, but each user has their own apps. If there are multiple users on a Surface and at least one of them has a Microsoft account, apps for the Microsoft account can be shared with as many as four additional users (five total). You can install free or purchased apps...
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    [Solved] Bypass login password

    In the Start screen, type Control - then select Control Panel. In the upper right hand corner click or touch Category and change it to Large Icons. Select Power Options. In the upper left hand corner click or touch Require a password on wakeup. Change Password protection on wakeup from Require a...
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    who bought the extended warranty?

    Here's a link to the page for the Surface RT in the USA... Microsoft Store Online It does say: "You’ll get coverage for hardware damage, even from spills or drops, and we’ll provide expert technical support for two years." It also says: "must be purchased within 45 days of the device...
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    What Does RT Stand For?

    Shouldn't there be a separate RT forum? Down the road, that will avoid confusion with the version of Surface that comes with Windows 8 Pro. RT is not Windows 8, it's very similar, but it is a different OS.
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