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  1. W

    Solved Headphone Jack Not Working

    You should contact Microsoft Support. They will walk you through some troubleshooting steps and if it's determined to be a hardware problem they will make arrangements with you to return the Surface.
  2. W

    Unwitting Owner of a New Surface Pro

    You have pretty good insight on how to deal with MS. I was a neophyte in these matters. Luckily one of the moderators here became interested and contacted MS and gave me the necessary insight into how to get the problem addressed. The problem was escalated to the MS Surface Escalation team...
  3. W

    Surface Warranty: Specifically Section 4.iv

    Thanks ArnoldC, this is certainly hopeful. I'll contact Surface Support and reference your correspondence because this is how I feel the warranty should work. My device is warranted until February 2014. My device was received and immediately sent back to me because they found scratches. They...
  4. W

    Unwitting Owner of a New Surface Pro

    Very interesting J515OP, I would definitely be interested in posts where scratched devices were exchanged. Surface Support assured me that scratches void the warranty as pointed out in item (iv) of the warranty exclusions. Do you remember where you saw the posts? I would like for Surface...
  5. W

    Unwitting Owner of a New Surface Pro

    Russ, I appreciate your passion. I too am passionate about MS products. I have 3 Surface RTs, 1 Surface Pro, and 3 Nokia 920's. I am personally betting on the success of the Surface products and Windows Phone 8. I just want people to know about the policy in advance so precautions can be...
  6. W

    Unwitting Owner of a New Surface Pro

    I wish you were correct mitvchellvii but that is not the case. If you read the warranty agreement it specifically refers to cosmetic damages. In typical warranty agreement your thoughts are correct but this is the first time I have seen such a statement. Please don't take my work for it go...
  7. W

    Solved Headphone Jack Not Working

    It's the standard 1 year warranty you get when you purchase the device. Surface support advises that you read the warranty policy on the Surface support web site. I think for the tablet that's the only place it's available. Hopefully the extended warranty is better because if that is the case...
  8. W

    Solved Headphone Jack Not Working

    Sorry about that I wanted to keep the warranty in my paste buffer but failed to notice that there was also other text. I wish there was an easier way to let others know about the warranty policy because it's a painful lesson to learn. I have 3 RTs and a Pro, if I someone had told me about the...
  9. W

    Solved Headphone Jack Not Working

    I had the same problem. After a call to Surface Technical support, it was determined that I had a bad audio port and needed to return the device for repair. I had to return my daughter's for that reason and MS refused to repair when they saw cosmetic scratches on the back of the device. So if...
  10. W

    Unwitting Owner of a New Surface Pro

    Consider yourself fortunate. MS has one of the most draconian warranty policies of any of the tablet manufacturers. If you return a Surface to MS for a warranty repair the surface is scrutinized for the sign of any scratches. If scratches are found any where on the device then your warranty...
  11. W

    Surface Warranty: Specifically Section 4.iv

    I don't know about the extended warranty but MS's standard warranty is a rip off. The way it works is if you buy a Surface you are supposed to be covered by the standard warranty for a year. Assume your Surface stops working after two months and you return it for it for repair. MS carefully...

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