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Does anyone know how to reach MS Ireland? I can find their physical address but no email, and I need to direct a formal complaint to them for the EU consumer rights agency to assist me.

It gets even worse. See the attached. I'm currently engaged in a legal fight with Microsoft through various consumer agencies in the EU to have them provide a new replacement since this battery issue arose so soon after I received the machine.

It gets weirder. I had left my laptop with the charger connected since Thursday, and now Battery 1 has charged. Now, however, the machine will occasionally drain that battery instead of taking power from the adapter despite reporting being plugged in... I'll try with another adapter when I go to...

Nope. Since the problem originally affected only one of two batteries, I don't see how the power supply could be at fault, but now that you mention it I'll try with a different one on Monday. Cheers!

It got worse. While working on battery (power not connected), the laptop shut off, and now I'm seeing this.

Hi all, After a period of weirdness described in another thread, Battery 2 finally got stuck on "0% and not charging". I tried following the steps in Microsoft's troubleshooter to no avail. Is there anything else I should try, or will I have to have it replaced (again)? Thanks.

Thank you for the tips! I'll keep my eye out for "falsely" shutting down. Hopefully the batteries won't die on me just yet, and hopefully your/our power-off problem will be patched eventually!

Hi clever people! Five months ago I received a fully working replacement Surface Book (after receiving and returning two quirky replacements...), and now the battery is starting to act weirdly: it drains much faster than usual (wear?), and the charging stops at a seemingly too low level for...

I just had the same issue with 1809, and using the steps above worked for that too.

Nope, none so far!

Following the first step and rebooting solved it:

Hello, For a few days, Windows has tried and failed to install update 1803. I found a thread with suggestions: Failure to install Windows 10 April Update(version 1803) Are these instructions safe to follow on the Surface Book? Also, I heard some concerns about performance from before installing...

Thanks! I got in touch with support and after some time resolving an internal issue at MS (apparently they could not confirm that the laptop was covered in the guarantee given after receiving a replacement) I sent it in. I received the replacement-replacement a while ago and have not had any...

Hello! I recently received a Surface Book (1) replacement after the SSD of my original machine suddenly died. I have two issues with it however: The touchpad makes a small sound when touched (not pressed), meaning double-tapping and tap-dragging are noisy (tap, tap, tap...). It bothers me, and...