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And thank you for your uninformative yet insulting guess. So much for a welcoming new community. I'll take your advice and buy one of the other well known established tablets rather than risk it on Microsoft.

That had been my original question to Microsoft support. What does, unopened OR unaltered mean? They said unopened can be returned. Either a poor return policy or poor training for support personnel. I had hoped someone would have more accurate knowledge or experience here. And by the way...

Still, buying a product that no one has seen its very possible, maybe likely to not like it. EVERY other electronics retailer allows returns simply because you don't like the product. I am amazed that Microsoft would have the worst return policy in the industry while trying to sell a major new...

Where can you buy a Surface? Assuming Microsoft is currently the only place, what is the return policy? The Microsoft store says Returns and exchanges of computers, computer hardware items (including mice, keyboards, and printers), and other hardware items (including Xbox 360 consoles and...