Advanced replacement turnaround time?

[Ruffles]

For those of you that have used the Advanced replacement program, how long did it take? I was told 3 business days. It's been 3 business days and my order still says processing. I was hoping for a tracking number by now.

 

[Ruffles]

So, it's been 5 business days since Microsoft started my Advanced Replacement. I was supposed to receive my new surface in 3 - 5 days but the status of my order has said "processing" and never changed. I called them this morning to find out whats up. The rep couldn't figure anything out. She simply said it shows her the same thing as me - "processing". She said the only solution was to escalate me up to the "Care" group who will contact me in - you guessed it - 3 to 5 business days!

This sucks.

 

[Afy]

I do believe they are having inventory problems... so taht might be why.

 

[jomon]

Count me in as another disappointed customer who got suckered into an "advanced exchange" option. I checked on the status of my order today because I have yet to received a shipping noticed (they promised to ship the replacement in 24 to 48 hours) and guess what? They have not entered my replacement order yet!! WT.....!!. I feel sorry for the "Care" group fella who will be calling me because I'm gonna be yelling

So, it's been 5 business days since Microsoft started my Advanced Replacement. I was supposed to receive my new surface in 3 - 5 days but the status of my order has said "processing" and never changed. I called them this morning to find out whats up. The rep couldn't figure anything out. She simply said it shows her the same thing as me - "processing". She said the only solution was to escalate me up to the "Care" group who will contact me in - you guessed it - 3 to 5 business days!

This sucks.

 

[wallimiyama]

Day 3...still processing.

 

[Ruffles]

Glad to know I'm not the only one is this boat. The wait for my initial Surface was bad enough but I think this is even worse. My Surface still works fine - except for the keyboard so I can play around with it but I hate to spend time setting it up when I'm just going to have to redo everything when the replacement comes .

 

[mranieri]

Where did you buy your Surface? I bought mine at a Microsoft store and they replaced two right there! No waiting.......

 

[Ruffles]

Where did you buy your Surface? I bought mine at a Microsoft store and they replaced two right there! No waiting.......

No MS stores in Idaho . I pre-ordered and got mine on release day from Best Buy.

 

[mranieri]

No MS stores in Idaho . I pre-ordered and got mine on release day from Best Buy.

Oh...yeah, that sux! Hang in there...hopefully all will be well soon!

 

[jomon]

Well what do you know. MS has finally shipped my replacement after I called earlier today and discovered that they have not even entered my order 3 days after they were supposed to have done it!! I guess I should have called earlier.

 

[heather70732]

I am dealing with the same thing, I sent mine back last Tues. for a warranty replacement. Micro sd card not reading, and they sent me a label for overnight. They got it on Wed. , and I still show processing, and have not gotten my new one! This sucks because I am a student, and needed it over the weekend. Instead I had to stay home to do all my work on my desktop.