Battery replaced
- Thread starter Babelman
- Start date
There's no telling what went wrong with this battery replacement, but let's begin by getting a look at some of the settings in UEFI before digging into this a little deeper.
Boot to UEFI, then select the Boot configuration page to reveal a screen similar to the one below. All of the options in the boot device order should be selected. Under the Advanced options section, the following options should be turned on: Enable alternate boot sequence and Enable Boot from USB devices.
Since you're unable to boot into Windows, we need to check if the internal SSD is accessible. Booting from a recovery drive will help us do that.
Recovery Drive Options
Creating a recovery drive with the "Back up system files to the recovery drive" option (unchecked) enables you to boot to the Windows Recovery Environment (WinRE), which provides tools such as Startup Repair, System Restore, Command Prompt, UEFI firmware settings, etc.
Now, when we download the official Microsoft Surface Recovery Image and extract or copy the files from the .zip file to the recovery drive, the result is a recovery drive that includes a complete factory image, which contains Windows + all Microsoft drivers, firmware, and apps that came with the device + the recovery environment.
Booting From the Recovery Drive
Now that the UEFI settings are in order, we should be able to boot from the recovery drive. In the following steps, we'll be using the recovery drive that includes the Microsoft Surface Recovery Image.
1. Starting with the Surface device in a shut-down state, insert the USB recovery drive into the USB port.
2. Press and hold the Volume Down button (−), then while still holding the button, briefly press and release the Power button.
3. Release the Volume Down button after the spinning circle appears, and you'll see the opening screen momentarily.
4. You'll then be guided through choosing the language, followed by choosing your keyboard layout.
5. When the Choose an option screen appears, select Troubleshoot.
6. When the Advanced options screen appears, select Command Prompt.
7. When the Command Prompt appears, let's see if it is possible to change from the X: drive to the C: drive. If this works, you should be able to display a directory of the drive. If the drive is accessible, then this confirms that we have an issue booting into Windows from the internal drive.
Give this a shot. If the above works, we can then consider other options to resolve the boot issue.
Boot to UEFI, then select the Boot configuration page to reveal a screen similar to the one below. All of the options in the boot device order should be selected. Under the Advanced options section, the following options should be turned on: Enable alternate boot sequence and Enable Boot from USB devices.
Since you're unable to boot into Windows, we need to check if the internal SSD is accessible. Booting from a recovery drive will help us do that.
Recovery Drive Options
Creating a recovery drive with the "Back up system files to the recovery drive" option (unchecked) enables you to boot to the Windows Recovery Environment (WinRE), which provides tools such as Startup Repair, System Restore, Command Prompt, UEFI firmware settings, etc.
Now, when we download the official Microsoft Surface Recovery Image and extract or copy the files from the .zip file to the recovery drive, the result is a recovery drive that includes a complete factory image, which contains Windows + all Microsoft drivers, firmware, and apps that came with the device + the recovery environment.
Booting From the Recovery Drive
Now that the UEFI settings are in order, we should be able to boot from the recovery drive. In the following steps, we'll be using the recovery drive that includes the Microsoft Surface Recovery Image.
1. Starting with the Surface device in a shut-down state, insert the USB recovery drive into the USB port.
2. Press and hold the Volume Down button (−), then while still holding the button, briefly press and release the Power button.
3. Release the Volume Down button after the spinning circle appears, and you'll see the opening screen momentarily.
4. You'll then be guided through choosing the language, followed by choosing your keyboard layout.
5. When the Choose an option screen appears, select Troubleshoot.
6. When the Advanced options screen appears, select Command Prompt.
7. When the Command Prompt appears, let's see if it is possible to change from the X: drive to the C: drive. If this works, you should be able to display a directory of the drive. If the drive is accessible, then this confirms that we have an issue booting into Windows from the internal drive.
Give this a shot. If the above works, we can then consider other options to resolve the boot issue.
Many thanks,will give this a go,I removed windows boot Manager option to try and boot from usb.There's no telling what went wrong with this battery replacement, but let's begin by getting a look at some of the settings in UEFI before digging into this a little deeper.
Boot to UEFI, then select the Boot configuration page to reveal a screen similar to the one below. All of the options in the boot device order should be selected. Under the Advanced options section, the following options should be turned on: Enable alternate boot sequence and Enable Boot from USB devices.
Since you're unable to boot into Windows, we need to check if the internal SSD is accessible. Booting from a recovery drive will help us do that.
Recovery Drive Options
Creating a recovery drive with the "Back up system files to the recovery drive" option (unchecked) enables you to boot to the Windows Recovery Environment (WinRE), which provides tools such as Startup Repair, System Restore, Command Prompt, UEFI firmware settings, etc.
Now, when we download the official Microsoft Surface Recovery Image and extract or copy the files from the .zip file to the recovery drive, the result is a recovery drive that includes a complete factory image, which contains Windows + all Microsoft drivers, firmware, and apps that came with the device + the recovery environment.
Booting From the Recovery Drive
Now that the UEFI settings are in order, we should be able to boot from the recovery drive. In the following steps, we'll be using the recovery drive that includes the Microsoft Surface Recovery Image.
1. Starting with the Surface device in a shut-down state, insert the USB recovery drive into the USB port.
2. Press and hold the Volume Down button (−), then while still holding the button, briefly press and release the Power button.
3. Release the Volume Down button after the spinning circle appears, and you'll see the opening screen momentarily.
4. You'll then be guided through choosing the language, followed by choosing your keyboard layout.
5. When the Choose an option screen appears, select Troubleshoot.
6. When the Advanced options screen appears, select Command Prompt.
7. When the Command Prompt appears, let's see if it is possible to change from the X: drive to the C: drive. If this works, you should be able to display a directory of the drive. If the drive is accessible, then this confirms that we have an issue booting into Windows from the internal drive.
Give this a shot. If the above works, we can then consider other options to resolve the boot issue.
Hi, have done this and posted pictures of result. Any further help you can give would be appreciated.There's no telling what went wrong with this battery replacement, but let's begin by getting a look at some of the settings in UEFI before digging into this a little deeper.
Boot to UEFI, then select the Boot configuration page to reveal a screen similar to the one below. All of the options in the boot device order should be selected. Under the Advanced options section, the following options should be turned on: Enable alternate boot sequence and Enable Boot from USB devices.
Since you're unable to boot into Windows, we need to check if the internal SSD is accessible. Booting from a recovery drive will help us do that.
Recovery Drive Options
Creating a recovery drive with the "Back up system files to the recovery drive" option (unchecked) enables you to boot to the Windows Recovery Environment (WinRE), which provides tools such as Startup Repair, System Restore, Command Prompt, UEFI firmware settings, etc.
Now, when we download the official Microsoft Surface Recovery Image and extract or copy the files from the .zip file to the recovery drive, the result is a recovery drive that includes a complete factory image, which contains Windows + all Microsoft drivers, firmware, and apps that came with the device + the recovery environment.
Booting From the Recovery Drive
Now that the UEFI settings are in order, we should be able to boot from the recovery drive. In the following steps, we'll be using the recovery drive that includes the Microsoft Surface Recovery Image.
1. Starting with the Surface device in a shut-down state, insert the USB recovery drive into the USB port.
2. Press and hold the Volume Down button (−), then while still holding the button, briefly press and release the Power button.
3. Release the Volume Down button after the spinning circle appears, and you'll see the opening screen momentarily.
4. You'll then be guided through choosing the language, followed by choosing your keyboard layout.
5. When the Choose an option screen appears, select Troubleshoot.
6. When the Advanced options screen appears, select Command Prompt.
7. When the Command Prompt appears, let's see if it is possible to change from the X: drive to the C: drive. If this works, you should be able to display a directory of the drive. If the drive is accessible, then this confirms that we have an issue booting into Windows from the internal drive.
Give this a shot. If the above works, we can then consider other options to resolve the boot issue.
The C: drive on a Windows computer is the default primary partition where the Windows operating system, along with your installed programs and system files, is stored. However, based on the images you provided, it appears that the C: drive is showing the contents of the USB recovery drive.
Let's take a different approach and list the physical disks that are available.
1. Repeat steps 1 through 6 from above.
2. When the Command Prompt appears, type "diskpart" and then press Enter. This step initiates the DiskPart command interpreter and changes the prompt to DISKPART>.
Next, type "list disk" to display all available physical disks. We want to see an image similar to the one below, where Disk 0 represents the system or boot drive, and Disk 1 represents the USB recovery drive. Please take a picture of your screen, and let's have a look at what appears.
Let's take a different approach and list the physical disks that are available.
1. Repeat steps 1 through 6 from above.
2. When the Command Prompt appears, type "diskpart" and then press Enter. This step initiates the DiskPart command interpreter and changes the prompt to DISKPART>.
Next, type "list disk" to display all available physical disks. We want to see an image similar to the one below, where Disk 0 represents the system or boot drive, and Disk 1 represents the USB recovery drive. Please take a picture of your screen, and let's have a look at what appears.
The image shows that only the USB recovery drive is available, so the absence of the SSD as an available disk likely points to a hardware issue. Repair options are limited since the SSD in the Surface Pro 6 is soldered in place, but there may be something upstream of the SSD that is causing this. The only thing I can think of at this point is to disassemble the device and carefully retrace your steps.
