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Device is off but screen is not? Surface Pro 3

rpn

New Member
Hi,
I have noticed that my Surface Pro 3 doesn't really turn off the screen when I shut down the device. I'm on Windows 10. I've had the Surface for 3 years now and I think I would have noticed this problem. Or is this normal and I've just never paid attention that it's not totally black? Please have a look at the photo to see what I mean.

IMG_20170618_095606.jpg


I couldn't find any other threads talking about such a problem.

Any advice?

thanks,
A.
 
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