Is there any chance that a recent MS update has caused a battery or battery-related hardware issue for the SP3?
I've had my SP3 for a little over 2 years. I use it frequently, but it is treated well and in great shape. I hadn't used it in about 10 days. It has been sitting in my SP dock on my desk. I powered it on today, ran a set of updates, and then after using it for a bit I took it out of the dock. As soon as it disconnected from the dock it died immediately.
After a bit of troubleshooting I discovered that the system works just fine when plugged in but as soon as power is removed it dies instantly. The battery reports 99% full, but either that report is totally bogus or something else is causing the system to behave in this manner.
I was inclined to presume that this was a hardware failure, but it did happen at an odd time--I've been getting great battery performance and no sign of a problem before this. When I've searched online for troubleshooting, I'm seeing a lot of old threads on topics like this, but then a lot of newer posts from the last two weeks of people reporting this issue with their SP3 as well. Seems odd.
One thing that might play into this that I've wondered about. At least one recent update mentioned not running the update while docked. Given the way updates are installed though, it's likely that one of these was installed with the system in the dock. Despite all the "don't install while in the dock" warnings, I haven't seen anything that tells what to do if that does happen.
I did try to roll back the system to a previous restore point, but that did nothing. I can't imagine this is a Windows problem. Either it legitimately is a hardware issue or I'm suspecting something firmware.
And my extended warranty expired in November, so my timing here is just perfect. MS wants $450 to swap out for a replacement. Not going to do that. Will probably just wait until the SP5 comes out if I can't figure out a way to fix this.
Any ideas?
I've had my SP3 for a little over 2 years. I use it frequently, but it is treated well and in great shape. I hadn't used it in about 10 days. It has been sitting in my SP dock on my desk. I powered it on today, ran a set of updates, and then after using it for a bit I took it out of the dock. As soon as it disconnected from the dock it died immediately.
After a bit of troubleshooting I discovered that the system works just fine when plugged in but as soon as power is removed it dies instantly. The battery reports 99% full, but either that report is totally bogus or something else is causing the system to behave in this manner.
I was inclined to presume that this was a hardware failure, but it did happen at an odd time--I've been getting great battery performance and no sign of a problem before this. When I've searched online for troubleshooting, I'm seeing a lot of old threads on topics like this, but then a lot of newer posts from the last two weeks of people reporting this issue with their SP3 as well. Seems odd.
One thing that might play into this that I've wondered about. At least one recent update mentioned not running the update while docked. Given the way updates are installed though, it's likely that one of these was installed with the system in the dock. Despite all the "don't install while in the dock" warnings, I haven't seen anything that tells what to do if that does happen.
I did try to roll back the system to a previous restore point, but that did nothing. I can't imagine this is a Windows problem. Either it legitimately is a hardware issue or I'm suspecting something firmware.
And my extended warranty expired in November, so my timing here is just perfect. MS wants $450 to swap out for a replacement. Not going to do that. Will probably just wait until the SP5 comes out if I can't figure out a way to fix this.
Any ideas?
