no network found...

[Kamran Samaie]

I got my surface on Monday and ever since I was very satisfied. I had the slow WiFi bug, also twice I had to restart my surface because it didn't have a network connection after sleep mode. I updated the drivers and if necessary I restarted and everything was fine. But now I have a problem I could not find a solution for anywhere...

I went away for the weekend and in the new location I can't find the existing network... On all other devices (among them one Window 8 laptop and one HTC running Windows 8.1) it is visible and it is possible to connect. With the surface on the other hand I can't find the network... I even tried to set up the connection manually, but it didn't work. I have all drivers up to date and installed all available Windows updates. I disabled the drivers and enabled them again, of course I did several restarts but nothing helped.

Did anyone experience the same problem? And if so, did you find a solution?

I was thinking to downgrade the network drivers, but I couldn't find them and therefore I'm hesitating to uninstall the current one...

Every idea and tip is appreciated

 

[GreyFox7]

In Device manager bring up the network adapter go to the driver tab and click roll back driver.

Another option might be to delete the adapter and let it reinstall.

 

[Kamran Samaie]

Roll back driver doesn't work

When you say delete the adapter, you mean to uninstall it in the device manager? If so, how do I reinstall the adapter afterwards?

 

[leeshor]

Tap the adapter in device manager than tap delete and answer yes. On a restart it should re detect it, or you could just refresh the list from the menu and ask it to find missing devices.

 

[Kamran Samaie]

Ok done that but still no changes... any other ideas?

 

[GreyFox7]

ID try rebooting the router next if that's an option.

 

[Bandito]

I'd recommend calling Microsoft Surface Support. They may or may not be able to correct the problem, but it will make them aware that there is a problem.

One last thing, is there another WiFi network that you can try? This would at least confirm that your SP3 WiFi adapter didn't just suddenly quit working.

Good luck!

 

[Seneleron]

incompatible devices?

It's rare, but it DOES happen from time to time.

 

[ZorMi]

I heard about the problems with USA devices when a hot-spot is using channels 12-13... if you can access the router setup and see.

 

[Kamran Samaie]

I restarted the router and it didn't help.
I created a hotspot using my phone and then I can connect without any problems, so the adapter should be fine.
Haven't called the support yet, guess I will do that or rather send them a message.

I will see if I can get access to the router setup and see about the channels.

Thanks for the suggestions, if I make any progress I will post it here

 

[leeshor]

You may want to do a total reset on the router to defaults. Make certain things are working then set it up again. What type of security are you using?

 

[camis1]

Experienced the same issue two days ago. Spent over an hour with MS Support. Rep was poking and hoping. I finally gave up. Took the logical approach. Deleted the driver, reinstalled the July 16th firmware update and all has been fine.