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Re-installing biometric devices

Ibnaz

New Member
While trying to enable Hello face recognition, I uninstalled Biometric Devices inadverntly. How toBiometric devices, widows 10 re-install them? I have Book 3 Surface with Windows 10 Pro.
 
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Ibnaz

New Member
I have re-booted many times, but Biometric Devices still does not show when running Device Manager. Not to mention that I am still getting "This option is currently unavailable" when trying to enable signing-in by Face Recognition or PIN, which was the original problem.
 
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Ibnaz

New Member
Thanks for the advice. I have followed it and downloaded the drivers (1.4GB) and installed them by running the msi. The drivers were successfully installed, then restarted the machine. But I am still not seeing the Biometric Devices in the Device Manager's list and still getting the message "This option is currently unavailable" when trying to switch on Biometric sign-ins.
 

jnjroach

Administrator
Staff member
Is the Surface Book being managed by your company or organization? There are Group Policies that can block Windows Hello....
 
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