Dear Sharpuser, I currently have no access to my laptop. It asks for my pin, which I am unable to give. Actually I bought this PC in Toronto two years ago. It had a face ID, so I never used the PIN, and have forgotten it. For some reason the face ID stopped working, and now I am required to give a PIN which I do not have. Microsoft is unable to verify my identity from the information I have given. So now the only option I have is to make it a reformatted reinstalled laptop with a new windows 10. I do not know how to do it.