Did you get the email from ms saying they received the product and a refund is processed ? I got this email yesterday. Working in the industry I know it will take at least 4 business days to post to my statement .
Surface Pro 2 1.9 CPU Lot Numbers
- Thread starter MickeyLittle
- Start date
Did you get the email from ms saying they received the product and a refund is processed ? I got this email yesterday. Working in the industry I know it will take at least 4 business days to post to my statement .
bamaster
Member
I raised a pretty big stink on a Surface Support chat session (without being rude, of course). Since I purchased the Extended Warranty, they offered to replace mine through Standard Exchange. That means I had to send mine in to their return center and then after inspection they would send me a replacement. It arrives tomorrow and I expect it to the i5-4300U CPU (256/8 GB version). Mine was in mint condition, I hope they don't send me a refurb... I mean how many refurbs can they have of this model?
The process will take over a week to complete. I'm glad I have a backup computer (Lenovo Helix) to use while my much preferred Surface Pro 2 is being swapped out for an updated device.
The process will take over a week to complete. I'm glad I have a backup computer (Lenovo Helix) to use while my much preferred Surface Pro 2 is being swapped out for an updated device.
jefhart
Member
I got mine back yesterday using the Advanced Exchange and got another 4200u. It came in a brown box but looks brand new. How do you tell if it is a refurb?
benjitek
Active Member
Refurbs come in a brown box.
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Restlessone
New Member
I couldn't find a lot number on the box. Is there somewhere on the surface itself either written or digital somewhere?
bamaster
Member
Was it being exchanged FOR a unit with updated CPU? That's the only reason mine was being sent back. If I get an old unit I'll take it to a retain store for an exchange.
OP
MickeyLittle
Active Member
No sir it should be there on the outside of the Surface Pro 2 Box. The actual box that the tablet comes in. It is small print!
Exactly so. "LOT NO. / DATE: ...", between the bar codes.
OP
MickeyLittle
Active Member
Yep so Lot 1352 = the 52nd week of 2013 and Lot 1401 = the 1st week of 2014. And that's about as good as we can get this...:big smile:
benjitek
Active Member
After following someone's advice in this forum, calling and saying I wanted a 512GB unit with the new processor -- the agent assured me he 'called the warehouse' to make sure it would happen, I received my 2nd 4200 SP2 now (lot 1350). One a side note, the SP2 received today runs >very< hot to the touch, much more so than my first one.
Am on the phone now dealing with it. Asked to speak with a supervisor, though I doubt such a thing exists there. About 10 minutes of music-on-hold, which was replaced with some other sort of hold with a 'please wait' being repeated every 10 seconds. At no time did the agent come back to the line to explain what was going on, where I was being transferred, etc. After 10 minutes of 'please-wait', back to music, and then back to a brand new regular non-supervisor sales agent -- the first one just put me back in the queue. The new agent did get me in touch with a supervisor, but first transferred me to a 'store representative', very annoying as each transfer along the line involves re-explaining my purchase history for 2 SP2's and my reason for calling. I went from 'store-representative' to 'store-supervisor', she explained there wasn't anything she could do and that it needed to be escalated to a 'technical supervisor', which she did and said I would hear back withing 4 days.
They should pay Apple consulting fees and have their customer service revamped :-(
Am on the phone now dealing with it. Asked to speak with a supervisor, though I doubt such a thing exists there. About 10 minutes of music-on-hold, which was replaced with some other sort of hold with a 'please wait' being repeated every 10 seconds. At no time did the agent come back to the line to explain what was going on, where I was being transferred, etc. After 10 minutes of 'please-wait', back to music, and then back to a brand new regular non-supervisor sales agent -- the first one just put me back in the queue. The new agent did get me in touch with a supervisor, but first transferred me to a 'store representative', very annoying as each transfer along the line involves re-explaining my purchase history for 2 SP2's and my reason for calling. I went from 'store-representative' to 'store-supervisor', she explained there wasn't anything she could do and that it needed to be escalated to a 'technical supervisor', which she did and said I would hear back withing 4 days.
They should pay Apple consulting fees and have their customer service revamped :-(
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